QA & SME Intern

Key Responsibilities

Quality Assurance & Product Testing

● Perform end-to-end testing of the product, covering all major modules, workflows,

integrations, and user scenarios.

● Conduct functional, regression, integration, and user acceptance testing (UAT) for new

features, enhancements, and bug fixes.

● Identify, document, reproduce, and track bugs with clear steps, expected results, actual

results, and supporting evidence.

● Validate every product change before release to ensure existing functionality is not

affected.

● Prepare and maintain test cases, test scenarios, checklists, and test documentation.

● Collaborate with developers to troubleshoot issues, clarify requirements, and verify fixes

before deployment.

● Ensure the product delivers a consistent, reliable, and user-friendly experience across

different modules.

Product Expertise & SME Responsibilities

● Develop a thorough understanding of the company's products, features, modules,

workflows, and business use cases.

● Act as the primary internal point of contact for product-related queries, clarifications, and

functional understanding.

● Help employees across departments understand product functionality, workflows, feature

usage, and recent updates.

● Maintain product documentation, feature guides, FAQs, release notes, and internal

knowledge resources.

● Understand how customers use the product and identify gaps between expected

business workflows and actual product behaviour.

● Stay updated on every new feature, enhancement, configuration change, and product

release to ensure accurate information is communicated internally.

Cross-Functional Coordination

● Act as a bridge between the Technical/Product teams and the Customer Success team

to ensure clear communication of product requirements and issues.

● Understand customer-reported problems from the Customer Success team, reproduce

them in the product, and coordinate with developers for resolution.

● Translate technical explanations into simple, understandable language for non-technical

employees and translate business needs into clear inputs for technical teams.

● Conduct internal product walkthroughs and knowledge-sharing sessions whenever new

features are introduced or employees require clarification.

● Ensure feedback, bugs, feature requests, and product improvement suggestions are

properly documented, prioritised, and communicated to the relevant teams.

● Verify implemented changes against the original requirements and communicate the

impact of updates to relevant stakeholders.

Required Skills & Qualifications

● Bachelor's degree in Computer Science, IT, Business, or a related field is preferred;

candidates with relevant practical experience may also be considered.

● Strong analytical thinking, attention to detail, and a structured approach to

problem-solving.

● Excellent verbal and written communication skills, with the ability to explain complex

product workflows in simple language.

● Ability to understand software products, business processes, and user workflows without

necessarily having prior healthcare industry experience.

● Basic understanding of software testing methodologies, test case writing, bug reporting,

and defect life cycles.

● Comfortable working with developers, product teams, customer success teams, and

other non-technical stakeholders.

● Good documentation, coordination, and follow-up skills.

Preferred Skills

● Experience working with SaaS products, ERP systems, healthcare software, or business

management applications.

● Familiarity with tools such as Jira, ClickUp, Trello, Postman, or similar testing and task

management tools.

● Basic understanding of APIs, databases, and web application workflows is an

advantage.

● Experience conducting product demonstrations, internal training, or customer-facing

product walkthroughs.

Ideal Candidate Profile

We are looking for someone who combines a tester's attention to detail with a product expert's

understanding and a communicator's ability to connect teams. The ideal candidate will take

ownership of product knowledge, proactively identify issues, ensure every product change is

properly validated, and become the go-to person whenever any employee needs clarity on how

the product works.

Success in this role means: fewer product defects, better-tested releases, accurate product

documentation, faster issue resolution, and stronger alignment between the Technical and

Customer Success teams.