Customer Engagement Executive - Internship

About the internship:Selected intern's day-to-day responsibilities include:

1. Engage with prospective students to understand their educational interests, career aspirations, and learning needs, and recommend suitable programs based on their requirements.

2. Own and manage the assigned lead pipeline across calls, WhatsApp, email, and other relevant channels. Follow up with prospects at appropriate intervals and ensure consistent lead engagement until closure.

3. Guide students through the decision-making process by providing detailed information about programs, curriculum, benefits, fee structure, and career opportunities. Address queries and concerns effectively to facilitate successful enrollments.

4. Drive student enrollments and revenue in line with defined individual and team targets. Maintain a strong focus on lead conversion, sales productivity, and achievement of assigned business goals.

5. Build effective relationships with students throughout the enrollment journey and support a smooth transition from admission to onboarding. Coordinate with internal stakeholders to resolve post-enrollment requirements.

6. Partner with Operations, Product, Training, and Support teams to address student issues, facilitate timely resolutions, and maintain a high standard of student experience.

7. Capture and evaluate feedback from prospects and students to identify recurring concerns, customer objections, and emerging market requirements. Share relevant insights with the team to strengthen counselling approaches, sales communication, and conversion performance.

8. Keep CRM and sales records updated with accurate information on lead interactions, follow-ups, conversions, and pipeline status. Track key performance metrics and provide periodic reports and updates to the reporting manager.Who can apply:Only those candidates can apply who:are available for full time (in-office) internshipcan start the internship between 6th Oct'26 and 10th Nov'26are available for duration of 6 monthshave relevant skills and interests* Freshers looking for jobs may also applyStipend:INR₹ 18,000 - 20,000 /monthDeadline:[hidden]:59:59Other perks:Certificate, Job offerSkills required:Lead Generation, Interpersonal skills, Market research, Sales, Marketing and Sales StrategyAbout Company:SkillOrbit is a next-generation edtech platform dedicated to making advanced education accessible, affordable, and practical for learners worldwide. The company specializes in delivering high-quality online courses across artificial intelligence, cloud computing, IoT, data science, and emerging technologies, with a clear mission to help students and professionals build future-ready skills through structured learning, real-world applications, and expert-designed content. SkillOrbit operates on three core pillars accessibility through affordable learning opportunities, practicality via hands-on projects and real-world case studies, and excellence by providing up-to-date content aligned with global industry standards ensuring learners gain not just knowledge, but the ability to apply it effectively in their careers.Additional information:Job offer: On successful conversion to a permanent employee, the candidate can expect a salary of ₹ 400000 to 600000/year

Responsibilities

Selected intern's day-to-day responsibilities include:

1. Engage with prospective students to understand their educational interests, career aspirations, and learning needs, and recommend suitable programs based on their requirements.

2. Own and manage the assigned lead pipeline across calls, WhatsApp, email, and other relevant channels. Follow up with prospects at appropriate intervals and ensure consistent lead engagement until closure.

3. Guide students through the decision-making process by providing detailed information about programs, curriculum, benefits, fee structure, and career opportunities. Address queries and concerns effectively to facilitate successful enrollments.

4. Drive student enrollments and revenue in line with defined individual and team targets. Maintain a strong focus on lead conversion, sales productivity, and achievement of assigned business goals.

5. Build effective relationships with students throughout the enrollment journey and support a smooth transition from admission to onboarding. Coordinate with internal stakeholders to resolve post-enrollment requirements.

6. Partner with Operations, Product, Training, and Support teams to address student issues, facilitate timely resolutions, and maintain a high standard of student experience.

7. Capture and evaluate feedback from prospects and students to identify recurring concerns, customer objections, and emerging market requirements. Share relevant insights with the team to strengthen counselling approaches, sales communication, and conversion performance.

8. Keep CRM and sales records updated with accurate information on lead interactions, follow-ups, conversions, and pipeline status. Track key performance metrics and provide periodic reports and updates to the reporting manager.