Quality Analyst

We are seeking a dedicated Quality Analyst to join our team, focusing on the international voice process. The ideal candidate will be responsible for ensuring the highest quality standards in our customer interactions. This role involves analyzing call data, identifying areas for improvement, and implementing corrective actions to enhance service delivery. Key responsibilities include conducting regular quality assessments, providing feedback to team members, and collaborating with management to develop and refine quality assurance processes. The Quality Analyst will also utilize methodologies such as RCA (Root Cause Analysis) and CAPA (Corrective and Preventive Actions) to address quality issues effectively. Familiarity with Six Sigma principles will be advantageous in driving process improvements. The successful candidate will possess strong analytical skills, attention to detail, and the ability to communicate effectively with various stakeholders. If you are passionate about quality assurance and have a keen eye for detail, we encourage you to apply for this exciting opportunity.