Infrastructure Operations Centre Engineer (Hyderabad)

Role Requirement

• Work experience in IT Operations Centre (Mid to enterprise size environments).

• Advanced knowledge with monitoring tools (SCOM &
• Solarwinds).

• Proficient in identifying, diagnosing, and resolving network and server issues.

• Experience with ticketing systems (ServiceNow) to track and prioritise incidents.

• Proficient in handling high-priority incidents (P1 and P2).

• Expert knowledge with remote management and support protocols for data center operation.

• Strong Knowledge in troubleshooting and maintaining Windows Server 2016, 2019 and 2021.

• Proficiency in managing and patching Hyper-V hosts and Virtual Machines.

• Experience in implementing security patches and updates to protect systems from potential threats.

• Commitment to continuous learning and improvement in NOC operations.

• The candidate should have a Continual Service Improvement (CSI) mindset.

• Strong analytical and problem-solving abilities.

• Excellent collaboration skills, with the ability to work effectively with SME teams.

• Strong in writing clear and concise professional business emails.

• Thorough understanding of the ITIL-V4 framework.

• Ability to stay calm under high pressure situations.

• Willingness to work in shifts, including nights, weekends, and holidays due to business requirements .

Roles And Responsibilities

• Expertise in using monitoring tools (SCOM &
• Solarwinds) to oversee server and network performance.

• Delivering Level 2 support for server and network-related issues.

• Take ownership of critical incidents, ensuring timely and effective resolution.

• Participate in Major Incident Management (MIM) calls as and when required.

• Analyze and prioritize alerts based on severity and impact.

• Work closely with Subject Matter Experts (SMEs) from various IT teams to resolve complex issues.

• Server management and support for Hyper-V &

• VM-Ware, which includes server checkpoint creation and deletion, addition of RAM and CPU, and the integration of recent data drives.

• Join collaborative calls with other engineering teams to support and facilitate network and firewall changes.

• Work with vendors for timely replacement of server hardware components.

• Identify and resolve common OS problems, escalating complex issues to higher-level support when required.

• Monitor and manage the health of the physical server estate.

• Level 1 support for cloud platforms (Azure &

• AWS), including software troubleshooting and installation.

• Participate in scheduled maintenance activities and provide support during planned outages.

• Escalation for critical issues through the On-call Process.

• Communicate effectively with internal teams and external vendors to resolve issues.

• Perform patching for Hyper-V hosts on physical servers and manage the migration of virtual machines (VMs) from the host.

• Create baselines following the release of Microsoft patches to ensure systems are up-to-date and secure.

• Conduct patching of management hosts with minimal downtime, particularly focusing on System Center Virtual Machine Manager (SCVMM).

Tools and Technology

• System Center Operations Manager (SCOM)

• SolarWinds

• CyberArk

• BT Portal

• Diamond IP

• F5 Portals

• StruxureWare

• SAP Data Services Management Console

• VMware vSphere

• Hyper-V SCVMM

• ServiceNow &
• Global ServiceNow

• OnSolve

• ILO Amplifier

• Storage tools (NetApp OnTap System Manager, On-command unified manager, Connected Backup &

• Veritas NetBackup)

• Microsoft Identity Management tool (MIM)

• PuTTY

• Data Centre access management portal

Qualifications

• Bachelors degree in computer science, Information Technology, Network Engineering, or a related field.

• 3-5 years of experience in a Network Operations Center or a similar technical support role

Technical Certifications (Must have)

• ITIL V3 or V4 Foundation

• CompTIA Network+

• Cisco Certified Network Associate (CCNA)

• Certified in core technologies such as Microsoft e.g. MCSA

Technical Certifications (Good to have)

• Microsoft Certified Systems Engineer (Hyper -V)

• AZ 900 Azure Fundamentals

• AI 900 Azure AI fundamentals

• Knowledge on ServiceNow .