Operations Specialist - MIS Executive

About the job:Location: Gurgaon

Experience: 1-2 years

Work mode: On-site

The role involves processing and managing utility bill payments through the Bharat Bill Payment System (BBPS). The person will handle end-to-end BBPS transactions, ensure timely bill settlements, resolve payment discrepancies, and maintain compliance.

Key Responsibilities:

1. Process customer bill payment requests via BBPS for electricity, water, gas, DTH,

2. mobile/postpaid, broadband, and other utility categories.

3. Verify biller details, customer IDs, and bill amounts before transaction execution.

4. Monitor transaction status (initiated, pending, success, failed) on the BBPS platform/agent dashboard.

5. Reconcile daily transactions.

6. Handle failed/pending transactions, raise disputes, and coordinate refunds.

7. Maintain transaction logs, generate MIS reports, and support audits.

8. Assist customers/agents with BBPS-related queries, receipts, and payment confirmations.Who can apply:Only those candidates can apply who:have minimum 1 years of experienceSalary:₹ 3,50,000 - 4,50,000 /yearExperience:1 year(s)Deadline:[hidden]:59:59Other perks:5 days a week, Health InsuranceSkills required:OperationsOther Requirements:A. Eligibility criteria:1. Graduate in any discipline.2. 1-2 years of experience in payments or fintech operations.3. Basic understanding of digital payment systems (UPI, BBPS, NEFT/IMPS).4. Proficiency in MS Excel and transaction reconciliation.5. Good communication and problem-solving skills.6. Attention to detail and ability to work under transaction deadlines.B. Skills required:1. Knowledge of BBPS architecture.2. Familiarity with payment gateway.3. Basic troubleshooting for failed transactions.4. Customer handling and dispute resolution skills.About Company:EnKash is a next-generation fintech innovation startup building products and services to serve the needs of B2B enterprises. We provide financial solutions to all types of businesses: SMEs, startups as well as large enterprises. Our offerings include corporate credit cards and new-age digital banking. Starting our journey in mid-2017, EnKash has created an impact in the fintech space in a very short period. Through automated travel expense management, consolidating & automating all types of payable & collection, we have eased out B2B payment and financial problems for thousands of businesses across multiple industries. Through our state-of-the-art technology, EnKash has been able to help enterprises with their financial management problems; thereby creating value in the B2B fintech space. We are based out of India, with a presence across Mumbai, Delhi-NCR, Pune, and Bengaluru.

Responsibilities

Location: Gurgaon

Experience: 1-2 years

Work mode: On-site

The role involves processing and managing utility bill payments through the Bharat Bill Payment System (BBPS). The person will handle end-to-end BBPS transactions, ensure timely bill settlements, resolve payment discrepancies, and maintain compliance.

Key Responsibilities:

1. Process customer bill payment requests via BBPS for electricity, water, gas, DTH,

2. mobile/postpaid, broadband, and other utility categories.

3. Verify biller details, customer IDs, and bill amounts before transaction execution.

4. Monitor transaction status (initiated, pending, success, failed) on the BBPS platform/agent dashboard.

5. Reconcile daily transactions.

6. Handle failed/pending transactions, raise disputes, and coordinate refunds.

7. Maintain transaction logs, generate MIS reports, and support audits.

8. Assist customers/agents with BBPS-related queries, receipts, and payment confirmations.