Customer Relationship Executive - Fresher

About the job:Key responsibilities:

1. Manage customer queries, complaints, and service requests.

2. Coordinate with customers and service professionals for smooth service delivery.

3. Follow up with customers regarding bookings, service completion, and feedback.

4. Maintain accurate customer records and update CRM databases.

5. Monitor bookings, cancellations, and customer satisfaction.

6. Resolve customer issues promptly and professionally.

7. Encourage repeat bookings and build long-term customer relationships.

8. Coordinate with internal teams to ensure timely doorstep services.

9. Inform customers about service updates, offers, and promotions.

10. Prepare daily reports on customer interactions, complaints, and booking status.Who can apply:Only those candidates can apply who:Salary:₹ 2,40,000 - 2,64,000 /yearExperience:No experience requiredDeadline:[hidden]:59:59Other perks:Free snacks & beveragesSkills required:Time Management, Problem Solving, Client Relationship Management (CRM), Teamwork, Interpersonal skills and Effective CommunicationOther Requirements:Mandatory Language Requirement: Fluency in Marathi is a must, along with good communication skills in Hindi and basic English.About Company:We are building India's first offline freelancing ecosystem, connecting customers with 100+ local service providers.

Responsibilities

Key responsibilities:

1. Manage customer queries, complaints, and service requests.

2. Coordinate with customers and service professionals for smooth service delivery.

3. Follow up with customers regarding bookings, service completion, and feedback.

4. Maintain accurate customer records and update CRM databases.

5. Monitor bookings, cancellations, and customer satisfaction.

6. Resolve customer issues promptly and professionally.

7. Encourage repeat bookings and build long-term customer relationships.

8. Coordinate with internal teams to ensure timely doorstep services.

9. Inform customers about service updates, offers, and promotions.

10. Prepare daily reports on customer interactions, complaints, and booking status.