Technical Service Desk Analyst End User Computing Chennai

End User Computing (EUC) Engineer Technical Service Desk

Job Summary

We are looking for an experienced EUC L2 Support Engineer to provide end-user support for laptops, desktops, peripherals, and enterprise applications. The candidate should have strong troubleshooting skills, experience in endpoint management tools, and ability to handle user calls and incidents efficiently.

Key Responsibilities

Provide L2 support for end-user computing workplace

Handle user calls, tickets, and remote support activities

Troubleshoot hardware, software, OS, and application issues

Analyze system logs and identify root cause of issues

. Configuration of Windows Autopilot

Manage laptops, desktops, printers, and peripherals

Perform software installation, patching, and upgrades

Create, package, publish, and deploy applications using SCCM/Intune

Support domain join, user account issues, and basic Active Directory tasks

Support Microsoft O365 applications (Outlook, Teams, OneDrive, etc.)

Troubleshoot VPN, Wi-Fi, network, and connectivity issues

Perform OS imaging, device provisioning, and endpoint configuration

Handle laptop theft/loss process including device lock/wipe coordination

Maintain asset inventory and documentation

Ensure SLA compliance and timely issue resolution

Coordinate with L3 teams/vendors for critical incidents

Skills Required

Experience in End User Computing / Desktop Support (L2)

SCCM and Intune knowledge

Windows Autopilot knowledge

Windows Registry

Windows OS troubleshooting skills

Basic Active Directory administration

O365 support experience

Knowledge of VPN, DNS, DHCP, and networking basics

Valuable communication and user handling skills

Ability to work in rotational shifts/support workplace

Preferred

ITIL/process knowledge

Experience with ServiceNow/Jira ticketing tools

Good customer handling and coordination skills

Location : DLF IT Park, Porur, Chennai

Work Mode: Work from Office

Working Days : 5 Days a Week

Shift : Rotational Shifts

Cab Facility: Provided .