SAP SD OTC consultant, 10-15 years, Hyd, B'lore, Pune, Chennai (Bengaluru)

Role & responsibilities

Leading the implementation and integration of SAP Customer Relationship Management (CRM) solutions to optimize client processes

• Analyzing client requirements and designing tailored CRM solutions to enhance customer satisfaction and achieve strategic objectives
• Providing training and support to clients for seamless utilization of SAP CRM applications
• Managing project planning, budgeting, execution, and completion to meet client expectations
• Coaching and mentoring team members to develop their skills and deliver quality outcomes
• Collaborating with team leadership to maintain ownership of project quality, timelines, and deliverables
• Identifying opportunities for business process improvement and customer engagement strategies

Preferred candidate profile At least one of the following: One or more SAP certifications in SAP Customer or S/4HANA customer-facing solutions, including Sales, Service, Commerce, or Customer Data platforms

• Excelling in business process consulting and improvement
• Demonstrating proficiency in SAP Cloud for Customer and SAP CRM
• Utilizing analytical thinking to identify system interactions
• Embracing technology implementation for client success
• Developing skills in customer relationship management and engagement
• Mentoring team members to enhance delivery quality .