US Healthcare Blended Process

About the job:Key responsibilities:

1. Handle customer inquiries professionally and efficiently, ensuring timely, accurate, and customer-focused support.

2. Understand customer concerns, identify root causes, and provide effective resolutions to enhance customer satisfaction.

3. Adhere to company policies, standard operating procedures, process guidelines, and quality assurance standards.

4. Maintain strict confidentiality of customer information and ensure compliance with data protection policies.

5. Consistently achieve assigned performance targets, including productivity, quality, response time, and customer satisfaction metrics.

6. Escalate complex or unresolved issues to the appropriate teams, ensuring proper follow-up and timely resolution.

7. Maintain clear, accurate, and detailed records of customer interactions, issues, and resolutions.

8. Communicate effectively with customers and internal teams to ensure a smooth and consistent support experience.

9. Demonstrate active listening, problem-solving, and conflict-resolution skills while handling challenging customer situations.

10. Continuously improve service quality by incorporating customer feedback, following best practices, and adapting to process updates.Who can apply:Only those candidates can apply who:have minimum 1 years of experienceare from Navi Mumbai onlySalary:₹ 3,50,000 - 3,98,000 /yearExperience:1 year(s)Deadline:[hidden]:59:59Other perks:5 days a week, Cab/Transportation facility, Health InsuranceSkills required:Client Interaction, Interpersonal skills and Effective CommunicationOther Requirements:1. Excellent communication skills2. Minimum 1 year experience of International voiceAbout Company:Hird is a group of well-known placement consultants, offering competent manpower solutions to the clients. Our professionals are proficient enough to provide exemplary placement solutions to the corporate across India.

Responsibilities

Key responsibilities:

1. Handle customer inquiries professionally and efficiently, ensuring timely, accurate, and customer-focused support.

2. Understand customer concerns, identify root causes, and provide effective resolutions to enhance customer satisfaction.

3. Adhere to company policies, standard operating procedures, process guidelines, and quality assurance standards.

4. Maintain strict confidentiality of customer information and ensure compliance with data protection policies.

5. Consistently achieve assigned performance targets, including productivity, quality, response time, and customer satisfaction metrics.

6. Escalate complex or unresolved issues to the appropriate teams, ensuring proper follow-up and timely resolution.

7. Maintain clear, accurate, and detailed records of customer interactions, issues, and resolutions.

8. Communicate effectively with customers and internal teams to ensure a smooth and consistent support experience.

9. Demonstrate active listening, problem-solving, and conflict-resolution skills while handling challenging customer situations.

10. Continuously improve service quality by incorporating customer feedback, following best practices, and adapting to process updates.