Product Support Associate - Internship (WFH)

About the internship:Selected intern's day-to-day responsibilities include:

1. Solve Real Customer Problems - Be the first point of contact for our customers, resolve queries over chat and email, and work closely with our Product and Engineering teams to deliver quick, effective solutions.

2. Turn Feedback into Better Product - Listen to customers, understand their pain points, capture feature requests, and help shape product improvements.

3. Drive Customer Success - Help customers discover valuable features, improve product adoption, and ensure they continue to succeed with our platform.

4. Teach, Guide & Simplify - Conduct product walkthroughs, answer questions, and make even the most technical concepts easy to understand.

5. Keep Everything Running Smoothly - Maintain customer accounts, document interactions, create help resources, and ensure every customer has a seamless experience.

6. Pitch In Wherever Needed - From reports and backend operations to cross-functional projects, you'll help keep the engine running.Who can apply:Only those candidates can apply who:are available for the work from home job/internshipcan start the work from home job/internship between 23rd Oct'26 and 27th Nov'26are available for duration of 6 monthshave relevant skills and interests* Freshers looking for jobs may also applyStipend:INR₹ 25,000 /monthDeadline:[hidden]:59:59Other perks:Job offerSkills required:Analytical Thinking, Problem Solving, Adaptability and Effective CommunicationOther Requirements:1. You care about people - Every customer conversation is an opportunity to build trust.2. You enjoy solving problems - Challenges excite you more than they frustrate you.3. You are comfortable with technology - Learning new tools and understanding SaaS products comes naturally to you.4. You communicate with clarity - Whether it's customers or teammates, you know how to keep everyone on the same page.5. You are curious and proactive - You ask questions, take ownership, and always look for ways to improve.6. You thrive in startups - Fast-paced environments, changing priorities, and wearing multiple hats energise you rather than overwhelm you.About Company:Outbox Labs is a SaaS venture studio building innovative products that solve real business challenges. We focus on creating practical, scalable solutions that help businesses simplify processes, improve efficiency, and accelerate growth. We are a fast-growing, young team that values curiosity, ownership, problem-solving, and a willingness to learn. At Outbox, interns get the opportunity to work closely with the team, take ownership of meaningful projects, and gain hands-on exposure to how SaaS products are built and scaled.Additional information:Job offer: On successful conversion to a permanent employee, the candidate can expect a salary of ₹ 600000 to 800000/year

Responsibilities

Selected intern's day-to-day responsibilities include:

1. Solve Real Customer Problems - Be the first point of contact for our customers, resolve queries over chat and email, and work closely with our Product and Engineering teams to deliver quick, effective solutions.

2. Turn Feedback into Better Product - Listen to customers, understand their pain points, capture feature requests, and help shape product improvements.

3. Drive Customer Success - Help customers discover valuable features, improve product adoption, and ensure they continue to succeed with our platform.

4. Teach, Guide & Simplify - Conduct product walkthroughs, answer questions, and make even the most technical concepts easy to understand.

5. Keep Everything Running Smoothly - Maintain customer accounts, document interactions, create help resources, and ensure every customer has a seamless experience.

6. Pitch In Wherever Needed - From reports and backend operations to cross-functional projects, you'll help keep the engine running.