Enterprise Technical Support Engineer

Job Title

Enterprise Technical Support Engineer

Location

Bangalore, Karnataka / Trivandrum, Kerala

Experience

1-3 Years minimum

Job Description

We are seeking an Enterprise Technical Support Engineer with strong networking knowledge and customer-facing support experience. The candidate will provide technical assistance to enterprise customers and resolve complex networking issues.

Key Responsibilities

Provide technical support via phone, email, and web.

Troubleshoot networking-related issues.

Analyze packet captures and logs.

Deliver timely customer resolutions.

Document technical solutions and best practices.

Collaborate with internal teams for issue resolution.

Required Technical Skills

TCP/IP

DNS

DHCP

Routing & Switching

OSI Model

IPv4 & IPv6

Subnetting

Wireshark (Preferred)

Preferred Profile

1-3 years in Technical Support / Network Support.

International customer support experience.

Excellent communication skills.

Strong troubleshooting abilities.

Willingness to work rotational shifts.

Prescreening and Interview Process with client

Technical Assessment

Hiring Manager Discussion .