Sme - Sap Vim (Bengaluru)

Title: SME - SAP VIM

Location: Bangalore

Exp: 10+ Years

Job Description:

Key Responsibilities

Working under the guidance and priorities established by the Invoicing Tech Lead, the SAP VIM Functional Consultant will:

SAP VIM Operational Support

• Serve as the functional subject matter expert for SAP Vendor Invoice Management (VIM).
• Rapidly assess and resolve the existing backlog of production incidents and standard operational requests.
• Troubleshoot functional issues across SAP VIM and related invoice processing workflows.
• Partner with AMS resources to improve the quality and speed of issue resolution.
• Identify recurring production issues and recommend permanent corrective actions.

AMS Stabilization & Capability Building

• Partner with the Invoicing Tech Lead to stabilize the AMS support model.
• Assess current support processes, documentation, and operational maturity.
• Identify knowledge gaps within the AMS team and implement improvements.
• Establish repeatable operational practices that improve support quality and consistency.
• Mentor AMS team members to increase functional capability and reduce dependency on key individuals.

Knowledge Management

• Inventory existing support documentation and knowledge assets.
• Create, update, and organize functional knowledge articles, troubleshooting guides, and operational runbooks.
• Develop documentation that enables faster incident resolution and knowledge transfer.
• Ensure documentation is maintainable and aligned with operational best practices.

Training & Enablement

• Develop a standardized onboarding and training plan for current AMS team members supporting SAP VIM.
• Create role-based training materials and learning paths.
• Develop end-user documentation and self-service guidance to improve user adoption and reduce support demand.
• Identify opportunities to improve functional knowledge across both IT and business users.

Continuous Improvement & Shift Left

• Analyze incident and service request trend .