Operations Coordinator - HVAC Service & Projects

Job highlights

• Overtime Pay, Annual Bonus, PF, Travel Allowance (TA), Petrol Allowance, ESI (ESIC)Job DescriptionAbout usAir Excel HVAC Solutions is a New Delhi air-conditioning contractor and Blue Star authorised dealer and service partner. Our technicians service and install AC systems for retail chains, restaurants, banks and offices across Delhi NCR. Our work runs on software (Odoo and our own service desk app), not registers or WhatsApp.What you will do
• Run the daily service plan: check new complaints each morning, confirm technician assignments, make sure every job is attended the same or next day
• Follow up with technicians until each job is closed with photos and a client confirmation
• Keep Odoo up to date: complaints, installation jobs, drawings pending, billing stages
• Update clients by phone and email
• handle escalations politely and quickly
• Raise billing on time: work orders, invoices, Blue Star portal entries
• follow up on payments from the overdue list
• Coordinate material: what each

About us Air Excel HVAC Solutions is a New Delhi air-conditioning contractor and Blue Star authorised dealer and service partner. Our technicians service and install AC systems for retail chains, restaurants, banks and offices across Delhi NCR. Our work runs on software (Odoo and our own service desk app), not registers or WhatsApp. What you will do • Run the daily service plan: check new complaints each morning, confirm technician assignments, make sure every job is attended the same or next day • Follow up with technicians until each job is closed with photos and a client confirmation • Keep Odoo up to date: complaints, installation jobs, drawings pending, billing stages • Update clients by phone and email; handle escalations politely and quickly • Raise billing on time: work orders, invoices, Blue Star portal entries; follow up on payments from the overdue list • Coordinate material: what each job needs, purchase requests, delivery to site • Track attendance and daily reports; send a short end-of-day summary to the owner What we need • 2-5 years in operations, coordination or back office at a service company • Comfortable with software: Excel or Google Sheets, and ideally an ERP or CRM • Clear written English for client emails; fluent Hindi with the field team • Organised and persistent: follows up until things are done What we offer • ₹25,000-30,000 per month fixed, based on experience • Accident cover and health cover • A clear role in a business moving to modern systems; growth as the team grows