Lead Follow-up & Inside Sales Executive (WFH)

About the job:Key responsibilities:

1. Respond to new enquiries received through our website, WhatsApp, email and phone within 10 to 20 minutes

2. Understand each customer's requirement by asking simple qualifying questions (what they need, budget and timeline)

3. Explain our services (website design, e-commerce, software and automation) using our approved scripts and templates

4. Follow up with pending leads daily by call, WhatsApp or email until they convert or close

5. Update every lead's status, notes and next follow-up date in our CRM / Google Sheet

6. Book calls and meetings for the founders with interested and qualified leads

7. Share a short end-of-day report on leads contacted, replies received and meetings booked

8. Flag urgent or high-value enquiries to the team immediately

9. Suggest improvements to our scripts and follow-up messages based on customer responses

Note:

1. Working hours: 10 AM to 7 PM, Monday to Saturday (Sunday off).

2. Candidates must be available during these hours to reply to leads within 10-20 minutes.Who can apply:Only those candidates can apply who:have minimum 1 years of experienceSalary:₹ 2,00,000 /yearExperience:1 year(s)Deadline:[hidden]:59:59Skills required:Negotiation, Time Management, MS-Excel, Web development, Web Design, Hindi Proficiency (Spoken), Marathi Proficiency(Spoken), Effective Communication and Google SheetsOther Requirements:1. Available for a work-from-home role with a stable internet connection and a working laptop or smartphone2. Can communicate fluently in English, Hindi and Marathi, both written and spoken3. Comfortable calling and chatting with customers, and replying to new enquiries within 10-20 minutes during working hours4. Can follow up with leads patiently and consistently every day5. Can update a CRM or Google Sheet accurately and send a daily report6. Are available for the full working hours and can commit to at least 6 months7. Are located in Mumbai/Thane and can attend calls and video meetings when neededAbout Company:At Humans Information Technology Solutions, we blend human skill with the precision of technology to create intuitive, useful and business-focused solutions. Humans Information Technology Solutions is a Mira Bhayandar-based IT agency that builds websites, e-commerce stores, custom software, API integrations and AI-powered automation for small and growing businesses. We also run Hsites.in, which offers affordable website packages. We support around 300 client websites across different industries, and we're growing our team to serve them better. You'll work directly with the founders, learn how a real digital agency runs, and get hands-on experience with live client enquiries.

Responsibilities

Key responsibilities:

1. Respond to new enquiries received through our website, WhatsApp, email and phone within 10 to 20 minutes

2. Understand each customer's requirement by asking simple qualifying questions (what they need, budget and timeline)

3. Explain our services (website design, e-commerce, software and automation) using our approved scripts and templates

4. Follow up with pending leads daily by call, WhatsApp or email until they convert or close

5. Update every lead's status, notes and next follow-up date in our CRM / Google Sheet

6. Book calls and meetings for the founders with interested and qualified leads

7. Share a short end-of-day report on leads contacted, replies received and meetings booked

8. Flag urgent or high-value enquiries to the team immediately

9. Suggest improvements to our scripts and follow-up messages based on customer responses

Note:

1. Working hours: 10 AM to 7 PM, Monday to Saturday (Sunday off).

2. Candidates must be available during these hours to reply to leads within 10-20 minutes.