Customer Service Associate

About the job:Key responsibilities:

1. Handle inbound calls from international customers regarding telecom services and related queries.

2. Provide professional customer support and ensure a positive customer experience.

3. Understand customer concerns, troubleshoot issues, and provide appropriate resolutions.

4. Assist customers with service-related inquiries, account queries, and requests.

5. Communicate effectively in English with international customers.

6. Maintain call quality, customer satisfaction, and process compliance standards.

7. Document customer interactions accurately and follow established procedures.

8. Meet assigned performance targets while delivering excellent customer service.Who can apply:Only those candidates can apply who:have minimum 1 years of experienceSalary:₹ 3,00,000 - 4,50,000 /yearExperience:1 year(s)Deadline:[hidden]:59:59Other perks:5 days a week, Free snacks & beverages, Cab/Transportation facility, Health InsuranceSkills required:English Proficiency (Spoken) and Customer SupportOther Requirements:1. Minimum 6 months of experience in an inbound international voice process.2. Excellent English communication skills with B2/C1 proficiency.3. Strong listening, problem-solving, and customer-handling skills.4. Willingness to work in rotational shifts, including US shifts.5. Flexibility to work with rotational week offs.6. Immediate joiners preferred.About Company:ISCS Technologies is dedicated to supplying top-notch technological strategic consulting services for businesses globally. Our technical expertise continuously participates in client project implementations, support, and customizations. Our clients always trust us for our accountability, innovative approach, and strategic alignment. Client-Partners do not have to worry about technological roadblocks that challenge their business. Our expertise and experience in handling intricate business problems put us in a position where we can come up with simple solutions. We strive to exceed your expectations in terms of all the KPIs used to measure the success of our engagement.

Responsibilities

Key responsibilities:

1. Handle inbound calls from international customers regarding telecom services and related queries.

2. Provide professional customer support and ensure a positive customer experience.

3. Understand customer concerns, troubleshoot issues, and provide appropriate resolutions.

4. Assist customers with service-related inquiries, account queries, and requests.

5. Communicate effectively in English with international customers.

6. Maintain call quality, customer satisfaction, and process compliance standards.

7. Document customer interactions accurately and follow established procedures.

8. Meet assigned performance targets while delivering excellent customer service.