Front Office Executive

Experience Centre & Client Relations Executive Department: Brand Experience / Customer Experience Reporting To: Manager – Product & Brand Experience Job Purpose: To manage the day-to-day front-office operations of the Experience Centre, provide a welcoming and professional experience to visitors, understand their project requirements, present relevant products and samples, and coordinate effectively with the internal team. Key Responsibilities:- Welcome and attend to clients, architects, interior designers, builders, and other visitors professionally. Understand their project requirements, product needs, preferences, and applications . Present relevant tile collections, samples, catalogues, and product information. Explain basic product features, sizes, finishes, applications, and other relevant details. Coordinate with Sales, Design, Product, and other internal teams for client requirements and follow-ups. Maintain visitor/project records and ensure proper communication of client requirements. Take responsibility for the overall presentation, cleanliness, organisation, and upkeep of the Experience Centre . Ensure samples, displays, catalogues, and other materials are properly maintained and presented. Build and maintain positive relationships with visitors and internal team members. Ensure the Experience Centre consistently reflects the company's professional and premium brand image . Key Skills Excellent communication and interpersonal skills Client handling and relationship management Good presentation and product explanation skills Organised, presentable, and detail-oriented Good coordination and teamwork Basic knowledge of MS Office/Google Workspace Interest in tiles, architecture, interiors, or design is an advantage