Operations Associate

About the job:Key responsibilities:

1. On-ground hospital operations: Visit assigned partner hospitals regularly and ensure smooth implementation and day-to-day operations of Docstribe.

2. Customer success and relationship management: Build strong relationships with hospital management, doctors, and operational teams to drive adoption and customer satisfaction.

3. Performance monitoring: Track key performance metrics, including patient outreach, engagement, appointment scheduling, care conversions, and revenue realization.

4. Team coordination and training: Train and coordinate with hospital staff, patient care executives, and internal teams to ensure efficient execution of workflows.

5. Problem solving and execution: Identify operational bottlenecks, resolve day-to-day challenges, and coordinate with product and technology teams for timely solutions.

6. Reporting and business reviews: Prepare daily and weekly performance reports, share actionable insights, and participate in review meetings with hospital management.

7. Drive business outcomes: Take ownership of hospital-level performance and continuously work towards improving patient engagement, care conversions, and the overall success of Docstribe.Who can apply:Only those candidates can apply who:have minimum 1 years of experienceSalary:₹ 3,50,000 - 4,50,000 /yearExperience:1 year(s)Deadline:[hidden]:59:59Skills required:SQL, Data Analytics, Client Interaction, Operations, MS-Excel, Client Relationship, Research and Analytics, Effective Communication and Stakeholder ManagementOther Requirements:1. Candidates based in Maharashtra are preferred, with Mumbai as the primary preference, followed by Nashik and Pune.2. Candidates based in Hyderabad, Telangana are preferred.3. Willingness to travel to partner hospitals as required.4. Comfortable working on-site at partner hospitals.About Company:Docstribe AI is a healthcare technology company focused on improving patient care continuity, operational efficiency, and revenue realization for hospitals. Our AI-powered platform, Kalaam, helps hospitals identify, prioritize, and convert missed care opportunities across IP admissions, OPD follow-ups, diagnostics, pharmacy, and other clinical services. By leveraging AI-driven clinical intelligence, automated patient outreach through Voice AI and WhatsApp, and real-time analytics, we help hospitals improve patient engagement, care conversions, and revenue outcomes while streamlining hospital operations.

Responsibilities

Key responsibilities:

1. On-ground hospital operations: Visit assigned partner hospitals regularly and ensure smooth implementation and day-to-day operations of Docstribe.

2. Customer success and relationship management: Build strong relationships with hospital management, doctors, and operational teams to drive adoption and customer satisfaction.

3. Performance monitoring: Track key performance metrics, including patient outreach, engagement, appointment scheduling, care conversions, and revenue realization.

4. Team coordination and training: Train and coordinate with hospital staff, patient care executives, and internal teams to ensure efficient execution of workflows.

5. Problem solving and execution: Identify operational bottlenecks, resolve day-to-day challenges, and coordinate with product and technology teams for timely solutions.

6. Reporting and business reviews: Prepare daily and weekly performance reports, share actionable insights, and participate in review meetings with hospital management.

7. Drive business outcomes: Take ownership of hospital-level performance and continuously work towards improving patient engagement, care conversions, and the overall success of Docstribe.