Corporate Sales Associate

About the job:Key Responsibilities:

1. Provide technical sales support for the product offering, set proper expectations, and communicate technical information accurately

2. Troubleshoot malfunctioning systems and recommend corrective actions

3. Resolve customer complaints and establish corrective action plans

4. Gather customer information and determine issues by evaluating and analyzing symptoms

5. Instruct customers on the operation and maintenance of installed systems

6. Program on-site equipment, such as power data devices, luminaires, and control systems

7. Troubleshoot on-site equipment that does not function according to factory specifications and take action to resolve issues or instruct on-site personnel

8. Assist the sales team with technical communication involving architects, general contractors (GCs), electrical contractors (ECs), electrical engineers (EEs), lighting designers, and distributors

9. Provide feedback to product managers, engineering, quality, and manufacturing teams to further develop, evaluate, and improve products and processes

10. Assist with mock-ups, project commissioning, and contractor training

11. Support additional activities as required, such as system installations, training sessions, and satellite office support

12. Document steps taken, pictures, timesheets, processes, and failure analysis reports

13. Issue return requests (Return Material Authorizations)Who can apply:Only those candidates can apply who:have minimum 1 years of experienceSalary:₹ 3,25,000 - 5,30,000 /yearExperience:1 year(s)Deadline:[hidden]:59:59Other perks:Informal dress code, Free snacks & beverages, Health Insurance, Life InsuranceSkills required:AutoCAD, MS-Office, MS-Excel, Technical Support, Design Thinking, Sales Support, English Proficiency (Spoken), English Proficiency (Written), Engineering Surveying, Sales, Architectural Drafting and Field SalesAbout Company:Light Forms designs and manufactures architectural lighting for sale and distribution into the international marketplace. We strive to produce high-quality & cutting-edge luminaires while delivering direct, personal, and collaborative service to our clients and partners.

Responsibilities

Key Responsibilities:

1. Provide technical sales support for the product offering, set proper expectations, and communicate technical information accurately

2. Troubleshoot malfunctioning systems and recommend corrective actions

3. Resolve customer complaints and establish corrective action plans

4. Gather customer information and determine issues by evaluating and analyzing symptoms

5. Instruct customers on the operation and maintenance of installed systems

6. Program on-site equipment, such as power data devices, luminaires, and control systems

7. Troubleshoot on-site equipment that does not function according to factory specifications and take action to resolve issues or instruct on-site personnel

8. Assist the sales team with technical communication involving architects, general contractors (GCs), electrical contractors (ECs), electrical engineers (EEs), lighting designers, and distributors

9. Provide feedback to product managers, engineering, quality, and manufacturing teams to further develop, evaluate, and improve products and processes

10. Assist with mock-ups, project commissioning, and contractor training

11. Support additional activities as required, such as system installations, training sessions, and satellite office support

12. Document steps taken, pictures, timesheets, processes, and failure analysis reports

13. Issue return requests (Return Material Authorizations)