Academic Advisor - Renewal Sales

About the job:Key responsibilities:

• To be the first-level point of university contact for the student.
• To act as an interface between the student and the university departments.
• To track and communicate students, their academic progress, submission requirement and its status, in accordance with the University session calendar.
• To handle both academic and administrative related (such as fee payment, LMS) student queries via calls, emails, and chat
• To facilitate in addressing students with their semester - subject related queries.
• To nurture students in completing their academic requirements in a timely manner.
• To make outbound calls primarily to update students, their course progress as deemed by the University Calendar and to answer students' specific requirements/ queries and also receive inbound calls whenever required to address students' queries and respond to their emails.
• To achieve high student satisfaction by providing a personalized - precise and elaborate reply based on the student query., increase in Active learners, high outbound call connects, reduction in repeat queries/ complaints and meeting quality measures, accuracy & timelines in addressing the student queries
• To create and follow processes and recommend process improvements
• To identify, escalate priority issues, coordinate with various teams to get the responses, and ensure that the response is provided to the student within the TAT.
• To achieve high re-registration of students to the next semester and high program completion rate.
• To provide precise and concise information through effective communication techniques
• To adapt and handle changing situations and environments efficiently
• To use effective data points and interpersonal skills to resolve conflict situations
• To refrain students from the last-minute submission of IAs, project synopsis and project reportWho can apply:Only those candidates can apply who:have minimum 1 years of experienceSalary:₹ 3,00,000 - 5,00,000 /yearExperience:1 year(s)Deadline:[hidden]:59:59Skills required:Sales Support, English Proficiency (Spoken), Hindi Proficiency (Spoken) and Effective CommunicationOther Requirements:• Good knowledge of a university academic processes• Interpersonal and organizational skills• Knowledge of ticketing system & any CRM• Verbal, Listening and Written communication skills• Problem analysis and solving skills• Stress tolerance and attention to detail• Team working Quick learner with an ability to multitask and attention to detail.• Should be willing to work on weekends on a rotation basis.• Building strong relationship with students as well as within the organizationSound Communication ability and Computer proficiency, especially in excel (updating MIS and preparing reports) and PPTs.• Experience in handling Inbound and Outbound calls is preferred.About Company:Myraid is a firm that consists of 3 businesses - Naukri Ninja, Team Infinity, and Home Tutor. Myraid is growing at a great rate and is fulfilling the needs of many people.

Responsibilities

Key responsibilities:

• To be the first-level point of university contact for the student.
• To act as an interface between the student and the university departments.
• To track and communicate students, their academic progress, submission requirement and its status, in accordance with the University session calendar.
• To handle both academic and administrative related (such as fee payment, LMS) student queries via calls, emails, and chat
• To facilitate in addressing students with their semester - subject related queries.
• To nurture students in completing their academic requirements in a timely manner.
• To make outbound calls primarily to update students, their course progress as deemed by the University Calendar and to answer students' specific requirements/ queries and also receive inbound calls whenever required to address students' queries and respond to their emails.
• To achieve high student satisfaction by providing a personalized - precise and elaborate reply based on the student query., increase in Active learners, high outbound call connects, reduction in repeat queries/ complaints and meeting quality measures, accuracy & timelines in addressing the student queries
• To create and follow processes and recommend process improvements
• To identify, escalate priority issues, coordinate with various teams to get the responses, and ensure that the response is provided to the student within the TAT.
• To achieve high re-registration of students to the next semester and high program completion rate.
• To provide precise and concise information through effective communication techniques
• To adapt and handle changing situations and environments efficiently
• To use effective data points and interpersonal skills to resolve conflict situations
• To refrain students from the last-minute submission of IAs, project synopsis and project report