Customer Care Executive

Job highlights

• PF, Flexible Working Hours, ESI (ESIC), 5 working daysJob DescriptionROLES AND RESPONSIBILITIESHandle high volumes of inbound customer calls efficiently and courteously.Understand and resolve customer queries related to products, orders, billing, and accounts.Escalate unresolved issues to relevant departments with proper documentation.Accurately log call details, outcomes, and follow-up actions in CRM systems.Meet daily and monthly KPIs — AHT, CSAT, FCR, and attendance.Follow call scripts, SOPs, and compliance guidelines on every interaction.SKILLS AND REQUIREMENTS:Excellent verbal communication skills in English.Clear, neutral accent with strong listening and comprehension ability.Patient, empathetic, and solution-oriented approach to customer issues.Ability to handle customers with composure.Show moreJob roleWork locationC Block, Phase 2, Industrial Area, Sector 62, Noida, Uttar Pradesh, IndiaDepartmentCustomer SupportRole / CategoryCustomer Support - BPO / Voice / BlendedEmployment

ROLES AND RESPONSIBILITIES Handle high volumes of inbound customer calls efficiently and courteously. Understand and resolve customer queries related to products, orders, billing, and accounts. Escalate unresolved issues to relevant departments with proper documentation. Accurately log call details, outcomes, and follow-up actions in CRM systems. Meet daily and monthly KPIs — AHT, CSAT, FCR, and attendance. Follow call scripts, SOPs, and compliance guidelines on every interaction. SKILLS AND REQUIREMENTS: Excellent verbal communication skills in English. Clear, neutral accent with strong listening and comprehension ability. Patient, empathetic, and solution-oriented approach to customer issues. Ability to handle customers with composure.