Associate - International Voice Calling - Fresher (WFH)

About the job:Key Responsibilities:

1. Handle inbound calls and perform outbound dialling.

2. Engage with customers using approved scripts and disclosure statements.

3. Maintain a professional and customer-friendly communication approach.

4. Verify customer identity and eligibility criteria.

5. Adhere to US compliance standards.

6. Follow client-specific scripts and validation checklists.Who can apply:Only those candidates can apply who:Salary:₹ 2,04,000 - 3,00,000 /yearExperience:No experience requiredDeadline:[hidden]:59:59Other perks:5 days a weekSkills required:Client Relationship Management (CRM), Effective Communication, Customer Support and Spoken CommunicationOther Requirements:1. Excellent English communication skills (Verbal & listening).2. Strong convincing and probing skills.3. Basic computer knowledge (CRM, data entry).4. Ability to handle objections and customer queries.5. Experience in US voice processes/sales/lead generation.6. Familiarity with healthcare/insurance/financial products.About Company:Jyesvana IT Solutions Pvt. Ltd. is an IT-enabled servcies and business solutions company specializing in Healthcare Revenue Cycle Management (RCM), medical coding, enterprise resource planning (ERP) services and Sales Lead Verification solutions. The company focuses on delivering reliable, quality-driven, and scalable services that help clients improve operational efficiency, strengthen process accuracy, and achieve their business objectives.

Our healthcare services include Hierarchical Condition Category (HCC) coding, Evaluation and Management (E&M) coding, and related revenue cycle support services, delivered by trained professionals with an emphasis on coding accuracy, compliance, productivity, and adherence to client-specific guidelines. In addition to healthcare services, Jyesvana IT Solutions provides ERP-related support and US inbound and outbound verification services, helping organizations streamline workflows and improve business process outcomes.

Responsibilities

Key Responsibilities:

1. Handle inbound calls and perform outbound dialling.

2. Engage with customers using approved scripts and disclosure statements.

3. Maintain a professional and customer-friendly communication approach.

4. Verify customer identity and eligibility criteria.

5. Adhere to US compliance standards.

6. Follow client-specific scripts and validation checklists.