Associate Network Engineer - Fresher (WFH)

About the job:About the Role

We are looking for a reliable and proactive NOC Engineer to help keep our infrastructure running smoothly. You will be the first line of response for outages, network incidents, and hardware issues, and will support our customers when the dedicated support team is unavailable.

Key Responsibilities

1. Monitor the uptime and health of servers, network devices, and services across all our locations

2. Detect, report, and escalate outages promptly, and track them until resolution

3. Coordinate with upstream ISPs during DDoS attacks and network-level incidents

4. Coordinate with datacenter teams and hardware vendors for hardware failures and replacements

5. Handle client support tickets, chats, and calls when the dedicated support team is not available

6. Maintain clear incident logs and hand-over notes for the team

7. Follow escalation procedures and communicate status updates to management and affected clientsWho can apply:Only those candidates can apply who:are Computer Science Engineering studentsSalary:₹ 3,60,000 - 10,00,000 /yearExperience:No experience requiredDeadline:[hidden]:59:59Other perks:5 days a weekSkills required:Computer Networking, Client Interaction, Client Relationship Management (CRM), Virtualization, Sales Management, English Proficiency (Spoken), English Proficiency (Written), Hindi Proficiency (Spoken) and Network MonitoringOther Requirements:Skills Required1. Basic understanding of networking (TCP/IP, DNS, routing; BGP knowledge is a plus)2. Familiarity with Linux servers and command line3. Understanding of DDoS attacks and basic mitigation concepts4. Good written and spoken communication in English and Hindi5. Calm, responsible approach under pressure6. Experience with monitoring tools, Proxmox, MikroTik, or WHMCS is a plusAbout Company:NETPOOL TECHNOLOGIES PRIVATE LIMITED, trading as XiteNodes, is a leading provider of hosting solutions, offering primary game hosting services for popular titles like Minecraft and GTA, VPS hosting with scalable resources, dedicated hosting for high-performance needs, and on-demand web hosting solutions tailored to specific requirements.

Responsibilities

About the Role

We are looking for a reliable and proactive NOC Engineer to help keep our infrastructure running smoothly. You will be the first line of response for outages, network incidents, and hardware issues, and will support our customers when the dedicated support team is unavailable.

Key Responsibilities

1. Monitor the uptime and health of servers, network devices, and services across all our locations

2. Detect, report, and escalate outages promptly, and track them until resolution

3. Coordinate with upstream ISPs during DDoS attacks and network-level incidents

4. Coordinate with datacenter teams and hardware vendors for hardware failures and replacements

5. Handle client support tickets, chats, and calls when the dedicated support team is not available

6. Maintain clear incident logs and hand-over notes for the team

7. Follow escalation procedures and communicate status updates to management and affected clients