Customer Support

1. Respond to customer queries in a timely and accurate way, via phone, email, or escalate unresolved issues to the appropriate internal teams2. Take ownership of customer issues and ensure prompt resolution3. Maintain customer records by updating all relevant information in the database4. Meet personal/team qualitative and quantitative targets5. Providing complete information about the product to the customer.6. Solving all product or service-related issues of the customers.7. Keeping a proper record of the customers.8. Maintaining and updating the information of the customers regularly.9 . Maintaining a pleasant working environment for your team.10 . Creating policies and procedures.11. Conducting quality assurance surveys with customers and providing feedback to the staff.