Customer Service Associate - Fresher (WFH)

About the job:We are looking for responsible, detail-oriented, and tech-savvy Operations & Customer Support Executives to support our US-based event ticketing operations. The role includes a mix of customer support and operational work.

A. Key responsibilities:

1. Customer support through phone, email, and text

2. Data entry and event information updates

3. Google Sheets/Excel and basic administrative work

4. Checking and proofreading information for accuracy

5. Communicating with clients/event organizers when required

6. Facebook/social media updates and basic Canva work

7. Assisting with payment disputes/chargebacks

8. Cross-checking another team member's work for accuracy

B. Work schedule:

1. This role requires a flexible 8-hour evening/overnight shift based on business and team coverage requirements.

2. Typical shifts may include:

4:00 PM - 12:00 midnight IST (not flexible)

12:00 midnight - 8:00 AM IST (flexible)

3. Candidates must be comfortable with both shift timings and available to work weekends and Indian public holidays when scheduled.Who can apply:Only those candidates can apply who:Salary:₹ 2,40,000 - 4,20,000 /yearExperience:No experience requiredDeadline:[hidden]:59:59Skills required:MS-Office, Attention to Detail, Typing, MS-Excel, Computer skills, English Proficiency (Spoken), English Proficiency (Written) and Self-learningOther Requirements:A. What we're looking for:1. Excellent spoken and written English2. Strong attention to detail and accuracy3. Good computer and typing skills4. Comfortable speaking with US customers on the phone5. Familiar with Gmail, Google Sheets/Excel, and basic social media6. Able to learn new software and procedures quickly7. Reliable computer, high-speed internet, and a quiet environment for calls8. Experience in customer service, BPO, virtual assistance, data entry, back-office operations, or similar roles is preferred.9. Freshers with strong communication and computer skills are also welcome.B. Selection Process:1. Shortlisted candidates will complete a short practical assessment followed by an interview.2. Please apply only if you are comfortable with customer communication by phone/email/text, operational/data-entry work, and flexible evening/overnight shifts.3. Compensation may be negotiable for particularly strong candidates.4. After probation, salary will be reviewed based on performance, skills, reliability, and the level of responsibility you can handle, with strong growth potential for high performers.About Company:Avenue streamlines event discovery, creation, ticketing, and management. We are an innovative, tech-driven company focused on making event ticketing fun again!

Responsibilities

We are looking for responsible, detail-oriented, and tech-savvy Operations & Customer Support Executives to support our US-based event ticketing operations. The role includes a mix of customer support and operational work.

A. Key responsibilities:

1. Customer support through phone, email, and text

2. Data entry and event information updates

3. Google Sheets/Excel and basic administrative work

4. Checking and proofreading information for accuracy

5. Communicating with clients/event organizers when required

6. Facebook/social media updates and basic Canva work

7. Assisting with payment disputes/chargebacks

8. Cross-checking another team member's work for accuracy

B. Work schedule:

1. This role requires a flexible 8-hour evening/overnight shift based on business and team coverage requirements.

2. Typical shifts may include:

4:00 PM - 12:00 midnight IST (not flexible)

12:00 midnight - 8:00 AM IST (flexible)

3. Candidates must be comfortable with both shift timings and available to work weekends and Indian public holidays when scheduled.