Customer Experience Agent - Fresher

About the job:Key responsibilities:

1. Answering customer inquiries Responding to questions about products services pricing and company policies

2. Resolving customer issues and complaints Addressing customer concerns and finding appropriate solutions

3. Providing information about products and services Offering details about product features benefits and availability

4. Taking orders and processing payments Handling customer orders and transactions including billing and payment processing

5. Managing customer accounts Making necessary changes to customer accounts and providing account information

6. Handling returns and exchanges Processing returns and exchanges for products or services

7. Escalating issues to appropriate departments Referring customers to supervisors or other specialized teams when necessary

8. Maintaining accurate records Documenting customer interactions and transactions

9. Providing excellent customer service Maintaining a positive and professional attitude while interacting with customers

10. Collaborating with other departments Working with other teams to ensure a positive customer experienceWho can apply:Only those candidates can apply who:Salary:₹ 4,00,000 - 5,00,000 /yearExperience:No experience requiredDeadline:[hidden]:59:59Skills required:Interpersonal skills, Effective Communication and Customer SupportOther Requirements:1. Good English communication skills (Oral) - Talking to others to convey information effectively2. Reading comprehension - Understanding written sentences and paragraphs in work related documents3. Critical thinking - Using logic and reasoning to identify solutions, conclusions or approaches to problems4. Ability to use empathy5. Service orientation – Actively exploring ways to help people6. Flexible and adaptable7. Ability to use desktop system8. Ability to take responsibility9. Demonstrates patience and self control10. Coordination: Adjusting actions in relation to others' actionsAbout Company:Myraid is a firm that consists of 3 businesses - Naukri Ninja, Team Infinity, and Home Tutor. Myraid is growing at a great rate and is fulfilling the needs of many people.

Responsibilities

Key responsibilities:

1. Answering customer inquiries Responding to questions about products services pricing and company policies

2. Resolving customer issues and complaints Addressing customer concerns and finding appropriate solutions

3. Providing information about products and services Offering details about product features benefits and availability

4. Taking orders and processing payments Handling customer orders and transactions including billing and payment processing

5. Managing customer accounts Making necessary changes to customer accounts and providing account information

6. Handling returns and exchanges Processing returns and exchanges for products or services

7. Escalating issues to appropriate departments Referring customers to supervisors or other specialized teams when necessary

8. Maintaining accurate records Documenting customer interactions and transactions

9. Providing excellent customer service Maintaining a positive and professional attitude while interacting with customers

10. Collaborating with other departments Working with other teams to ensure a positive customer experience