Team Leader - International Voice Process

We are seeking a dedicated and experienced Team Leader for our International Voice Process team. The ideal candidate will be responsible for overseeing daily operations, managing team performance, and ensuring that service levels are met. As a Team Leader, you will play a crucial role in motivating and guiding your team to achieve their targets while maintaining high standards of customer service.

Key Responsibilities:

• Lead and manage a team of customer service representatives in an international voice process environment.
• Monitor team performance and provide coaching and feedback to enhance productivity and service quality.
• Ensure adherence to company policies and procedures while maintaining a positive work environment.
• Conduct regular team meetings to communicate updates, share best practices, and address any challenges.
• Collaborate with management to develop strategies for improving team performance and customer satisfaction.
• Handle escalated customer issues and provide effective resolutions.
• Prepare and present performance reports to management.

Required Skills:

• Proven experience as a Team Leader in an international voice process or BPO setting.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to motivate and inspire team members.
• Proficient in performance management and coaching techniques.
• Familiarity with customer service principles and practices.

If you are a results-driven individual with a passion for leading teams in a dynamic environment, we encourage you to apply for this exciting opportunity.