technical support engineer

We are looking for enthusiastic freshers to join our Technical Voice Support team. The role involves providing technical assistance to customers over phone calls, troubleshooting issues, and ensuring high customer satisfaction.Roles & ResponsibilitiesHandle inbound/outbound voice calls from customersProvide technical support for software, hardware, networking, or application-related issuesDiagnose and troubleshoot problems using standard proceduresGuide customers step-by-step to resolve technical issuesDocument customer interactions, issues, and resolutions in the systemEscalate complex issues to senior technical teams when requiredMaintain professional communication and service qualityMeet performance metrics such as call quality, resolution time, and customer satisfactionEligibility / RequirementExperience: Fresher (0–1 year experience acceptable)Basic knowledge of:Computer fundamentalsOperating systems (Windows/macOS basics)Internet, email, browsers, and networking basicsGood English communication skills (verbal)Willingness to work in shifts / night shiftsStrong problem-solving and customer-handling skillsSkills Required