BPO Process

Responsibilities of candidate include:• Calling and visiting customers • Collect payment➢ Demonstrates ownership to resolve challenging customer issues, escalating when necessary.➢ Call customers with overdue accounts. ➢ understand and explain benefits of repayment and credit history of customer. ➢ Correct customer misunderstanding on product policy and terms. ➢ Set up payment plan and follow-up schedule. ➢ Educate customer on consequences for late payment. ➢ Escalate difficult or unusable case to team leaders. ➢ Provide feedback on reason for default to team Leader.Requires candidates who is fluent in English and Hindi or English and 2 South Indian Languages Age criteria 20 to 29 YearsLocation- KR Puram, Bangalore