Customer Support Executive

Customer Support ExecutiveWe are looking for dynamic and experienced customer support that can help our customers with their day-to-day support related issues. We are looking for person with at least 2 Years of experience and have hands on experience with Chat and Ticketing system.We are looking for person with following knowledge:Good command over EnglishBasic Computer working knowledgeCustomer Support KnowledgeSome knowledge about Web SitesBasic knowledge about ecommerceNice to haveWorking knowledge of Chat and Ticketing SystemAny other language would be added advantagePositive and helping AttitudeKey Responsibility:Manage large amounts of chats and TicketsGenerate sales leadsIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships of trust through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/customer service team sales targets and call handling quotasHandle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer information with vendors.Follow communication procedures, guidelines and policiesTake the extra mile to engage customersRequirements:Proven customer support experience or experience as a client service representative at least 2 year experienceStrong typing skills, active Listening skill and fluency in English Language.Familiarity with Ticketing/Chat systems and practicesCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skillsAbility to multi-task, priorities, and manage time effectivelyBachelors degree and throughout English MediumWilling to work in ShiftsBenefits:Great environment with work/life balance5 Days working (Rotational shifts)Best package in the industryGreat technical guidance to expand your career/professional knowledgeReferral BonusJob Location: Ahmedabad, Gujarat, India.For more details go through our website: [hidden]