SOFT SERVICE AND MEP MANAGER

JOB SUMMARY

We are looking for a dynamic and experienced **Facility Manager Soft Services & M&E** to manage integrated facility operations across multiple sites. The candidate will be responsible for **Soft Services, M&E operations, manpower management, client and vendor coordination, statutory compliance, maintenance, audits, budgeting, cost control and overall facility performance**.

The ideal candidate should have strong leadership and communication skills, hands-on technical knowledge, and the ability to manage both **people and technical operations** while maintaining service quality, safety, compliance and client satisfaction.

KEY RESPONSIBILITIES

### 1. SOFT SERVICES & MANPOWER MANAGEMENT

• Manage day-to-day Soft Services operations across multiple sites.

• Plan and allocate manpower according to site requirements.

• Monitor attendance, shift rosters, leave records and manpower deployment.

• Plan manpower requirements for new sites and mobilization/renewal projects.

• Monitor housekeeping and other soft service activities.

• Conduct regular training, grooming and performance reviews of staff.

• Ensure proper utilization of manpower and resources.

• Address staff-related operational issues and maintain discipline at sites.

### 2. M&E OPERATIONS & MAINTENANCE

• Monitor operation and maintenance of electrical, mechanical, HVAC and utility systems.

• Supervise preventive, predictive and breakdown maintenance activities.

• Manage equipment such as UPS, transformers, ACB, MCCB, MCB, ELCB, PAC/DAC/CAC units and other M&E equipment.

• Coordinate maintenance of DG, chiller, firefighting and building utility systems.

• Monitor electrical distribution, load analysis, control systems and energy consumption.

• Troubleshoot day-to-day technical and facility-related issues.

• Ensure timely completion of annual, monthly and daily maintenance activities.

• Coordinate with AMC service providers for preventive maintenance and breakdowns.

• Maintain equipment records, maintenance schedules and AMC documentation.

• Coordinate with landlord teams for common building services and utilities.

### 3. CLIENT & VENDOR MANAGEMENT

• Maintain strong professional relationships with clients and stakeholders.

• Attend client meetings and resolve operational and technical concerns promptly.

• Conduct regular facility walkthroughs with clients and internal teams.

• Coordinate with vendors for material, services, AMC and breakdown requirements.

• Negotiate with vendors and support procurement and cost-effective service delivery.

• Monitor vendor performance and pending snag points.

• Conduct regular Minutes of Meetings with vendors and track closure of action points.

• Prepare quotations, proposals, presentations and commercial comparisons as required.

### 4. AUDITS, COMPLIANCE & SAFETY

• Conduct regular site visits, inspections, surprise audits and night rounds.

• Prepare and maintain internal and external audit documentation.

• Ensure compliance with statutory requirements, licenses, AMC, insurance and other applicable regulations.

• Ensure compliance with EHS, ISO, BCP and facility management procedures.

• Prepare and monitor General, Electrical, Height and Hot Work permits.

• Manage FM Global requirements including Hot Work Permit, Red Tag and Lockout/Tagout (LOTO) procedures.

• Coordinate fire and emergency mock drills.

• Ensure proper maintenance and readiness of fire detection, firefighting and safety equipment.

• Promote safe work practices and conduct safety awareness/training programs.

• Ensure all site staff follow SOPs and safety procedures.

### 5. ASSET & MATERIAL MANAGEMENT

• Maintain accurate asset registers and equipment records.

• Manage asset tagging, reconciliation and updating.

• Monitor inventory, stores and material consumption.

• Coordinate procurement of M&E spares, electrical, plumbing, carpentry and other facility materials.

• Ensure optimum utilization of manpower, materials and equipment.

• Prepare consumption comparison and justification reports.

• Identify opportunities for low-cost initiatives and operational improvements.

### 6. BUDGETING & COST CONTROL

• Assist in preparation and monitoring of facility budgets.

• Control manpower, material and operational costs.

• Monitor monthly operational expenses.

• Analyze consumption and identify cost-saving opportunities.

• Prepare low-cost initiative, cost justification and consumption comparison reports.

• Support resource planning and optimization across sites.

### 7. REPORTING & MIS

• Prepare and submit regular MIS reports covering:

• Manpower status

• Attendance and deployment

• Maintenance activities

• Breakdown reports

• Audit findings

• Compliance status

• Material consumption

• Vendor performance

• Cost and budget status

• Client complaints and resolutions

• Site performance trends

• Maintain professional