Customer Service Associate

About the job:CRM Associate- Two South languages: Tamil, Kannada, Malayalam

Hindi and English must be known

We are seeking a motivated and dynamic Client Relationship Associate (RM) to join our team. The ideal candidate will be responsible for building and maintaining strong client relationships, supporting product demos, and driving offline sales and support visits. This role involves both communication and on-ground presence to ensure an excellent customer experience.

Key responsibilities:

1. Conduct regular client visits (1-2 times a week) for sales meetings, product demonstrations, and support.

2. Build and maintain strong, long-term customer relationships.

3. Provide proactive support to clients and resolve queries efficiently.

4. Collaborate with internal teams to ensure client satisfaction and service delivery.

5. Maintain records of client interactions, follow-ups, and visits.

6. Male candidates should be given Preference due to offline visits.

7. Candidate has experience in accounts and billing.Who can apply:Only those candidates can apply who:have minimum 1 years of experienceSalary:₹ 3,60,000 - 4,00,000 /yearExperience:1 year(s)Deadline:[hidden]:59:59Skills required:Client Relationship Management (CRM) and Customer SupportAbout Company:Onsite is a well-funded startup, founded by alumni from IIT and ISB and backed by VC funds and some of the leading tech entrepreneurs of India. Onsite aims to transform the construction industry through digitization and is building a mobile-first project expense and collaboration tool for MSME contractors. The Onsite mobile application is currently in use by 100,000+ contractors, project managers, and supervisors in more than 500 cities in India.

Responsibilities

CRM Associate- Two South languages: Tamil, Kannada, Malayalam

Hindi and English must be known

We are seeking a motivated and dynamic Client Relationship Associate (RM) to join our team. The ideal candidate will be responsible for building and maintaining strong client relationships, supporting product demos, and driving offline sales and support visits. This role involves both communication and on-ground presence to ensure an excellent customer experience.

Key responsibilities:

1. Conduct regular client visits (1-2 times a week) for sales meetings, product demonstrations, and support.

2. Build and maintain strong, long-term customer relationships.

3. Provide proactive support to clients and resolve queries efficiently.

4. Collaborate with internal teams to ensure client satisfaction and service delivery.

5. Maintain records of client interactions, follow-ups, and visits.

6. Male candidates should be given Preference due to offline visits.

7. Candidate has experience in accounts and billing.