Sales Executive

About the job:Key Responsibilities:

1. Handle customer inquiries through phone calls, WhatsApp, email, and other communication channels.

2. Understand customer requirements and recommend suitable gemstones based on their preferences, budget, and needs.

3. Generate leads, follow up with potential customers, and convert inquiries into sales.

4. Build and maintain strong customer relationships to encourage repeat purchases and referrals.

5. Explain product features, gemstone quality, certification, pricing, and other relevant details to customers.

6. Achieve monthly sales targets and contribute to the overall business growth.

7. Maintain accurate records of customer interactions, leads, follow-ups, and sales using CRM tools or spreadsheets.

8. Coordinate with the operations and order management teams to ensure smooth order processing and timely delivery.

9. Address customer queries, handle objections, and resolve basic customer concerns professionally.

10. Identify opportunities for upselling and cross-selling relevant products.

11. Follow up with existing customers to build long-term relationships and generate repeat business.

12. Stay updated on product knowledge, market trends, and competitor offerings.Who can apply:Only those candidates can apply who:have minimum 1 years of experienceSalary:₹ 2,00,000 - 2,36,000 /yearExperience:1 year(s)Deadline:[hidden]:59:59Skills required:MS-Excel, Client Relationship Management (CRM), Effective Communication and Customer SupportAbout Company:Ratnalogy is a premium gemstone brand specializing in natural and certified gemstones, offering a wide range of precious and semi-precious stones for astrological and personal preferences. With over 25 years of experience in the gemstone industry, the brand focuses on authenticity, quality, transparency, and customer trust.

Its product portfolio includes popular gemstones such as Blue Sapphire (Neelam), Yellow Sapphire (Pukhraj), Emerald (Panna), Ruby (Manik), Pearl (Moti), and other natural gemstones. Ratnalogy aims to simplify the gemstone-buying experience by providing certified products, expert guidance, and reliable customer service. The company serves customers through its online platform, with a focus on delivering a seamless and trustworthy shopping experience in India and internationally.

Responsibilities

Key Responsibilities:

1. Handle customer inquiries through phone calls, WhatsApp, email, and other communication channels.

2. Understand customer requirements and recommend suitable gemstones based on their preferences, budget, and needs.

3. Generate leads, follow up with potential customers, and convert inquiries into sales.

4. Build and maintain strong customer relationships to encourage repeat purchases and referrals.

5. Explain product features, gemstone quality, certification, pricing, and other relevant details to customers.

6. Achieve monthly sales targets and contribute to the overall business growth.

7. Maintain accurate records of customer interactions, leads, follow-ups, and sales using CRM tools or spreadsheets.

8. Coordinate with the operations and order management teams to ensure smooth order processing and timely delivery.

9. Address customer queries, handle objections, and resolve basic customer concerns professionally.

10. Identify opportunities for upselling and cross-selling relevant products.

11. Follow up with existing customers to build long-term relationships and generate repeat business.

12. Stay updated on product knowledge, market trends, and competitor offerings.