Customer Support

ResponsibilitiesTo Attend the inbound calls of HNI customers in both Retail Liabilities & Credit Cards and process the queries.To identify and convert the opportunities for cross-selling (banking products).Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.Complete the logs specified by the process (End-of-day target).Adherence to Information Security norms & quality process norms.To be aware of and comply with any updates about the process.Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.RequirementsGraduatePreferably 1-2 years with 6 months which should be in a customer service role - Understanding of call centre industry an advantage.Excellent communication skills – Verbal & Written.Flexible to work 24/7 (For Females: 7 AM till 8 PM) including Sundays/holidaysFlexible to get scattered 8 Week Offs in a month with 9 hours shiftGood listening skills and strong communication abilities.Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrityTeam Player, collaborative Self-motivated person with the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers.