IT Support Engineer

We are seeking a skilled IT Support Engineer to join our team in the Delhi-NCR Region. The ideal candidate will have a strong background in IT support, with experience in troubleshooting hardware and software issues, as well as providing excellent customer service. As an IT Support Engineer, you will be responsible for ensuring the smooth operation of our IT systems and assisting users with their technical needs.

Key Responsibilities:

• Provide technical support to end-users for hardware and software issues, including desktops, laptops, and peripherals.
• Troubleshoot and resolve network issues, including LAN, WAN, and VPN connectivity problems.
• Perform Windows troubleshooting and assist with system onboarding for new employees.
• Maintain and manage IT inventory, including hardware and software assets.
• Collaborate with other IT team members to implement solutions and improve IT processes.
• Document support requests and resolutions in the ticketing system to ensure knowledge sharing and continuous improvement.

Required Skills:

• Proficiency in desktop support and troubleshooting hardware and software issues.
• Strong knowledge of networking concepts, including LAN, WAN, and VPN.
• Familiarity with Windows operating systems and troubleshooting techniques.
• Experience with onboarding processes and user support.
• CCNA certification is a plus.

If you are a motivated IT professional with a passion for technology and a commitment to providing exceptional support, we encourage you to apply for this exciting opportunity.