Quality Analyst - Customer Care

The Customer Quality Analyst will support the business to advocate for internal and external customers in resolving product quality, supply chain quality and process quality related issues.

Develops understanding of customer expectations and requirements for quality with the support of senior quality members. Contributes and supports closing action plans for customer quality issues including product, supply chain or process related. Uses Customer Centric metrics to prioritize customer quality issues. With supervision, develops external relationships and supports developing external quality communications. Supports the identification of problems, prioritization of actions and may lead Six Sigma projects or continuous improvement actions. Supports the implementation of the vision and strategy for the Customer Quality organization.

Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Problem Solving - Solves problems and may mentor others on effective problem solving by using a systematic analysis process by leveraging industry standard methodologies to create problem traceability and protect the customer; implements robust, data-based solutions; Project Management - Establishes and maintains the balance of scope, schedule and resources for a temporary effort (a project). Ensures results/impact from temporary effort are fully realized as possible.

Builds networks - Effectively building formal and informal relationship networks inside and outside the organization.

Quality Influence - Ability to recognize stakeholders, create a forum to professionally extract stakeholder perspectives, drive and engage in constructive conflict, and to influence outcomes in order to ensure Cummins makes a balanced decision inclusive of Quality priorities.

Quality 4.0 - Leverages cloud-based systems and digitization to drive improved quality outcomes. Knowledge and application of Quality 4.0 (Q4.0) and digitization of quality management. 0 are cloud native software applications, digital twin, simulation, adaptive intelligence and connected systems.

College, university, or equivalent degree required, Engineering or a related technical or scientific subject preferred.

Experience:

Minimal to intermediate level of experience required.

Additional Experience Required :

Spanish Language Proficiency is a must . Shift timings : 5pm to 2am

This role is hybrid

Job Quality

Job Type Exempt - Experienced

Relocation Package No .