Subject Matter Expert (SME) – Operations

Job Title: Subject Matter Expert (SME) – Operations Location: Mohali / Karnal Shift: Morning / Evening / Night Experience: 2+ Years Languages: English & PunjabiAbout the Role: We are looking for a Subject Matter Expert (SME) to support our Operations team. The SME will play a critical role in providing process expertise, guiding teams, and ensuring operational excellence in the service industry domain.Key Responsibilities:Provide deep process expertise and domain knowledge in operations.Support the team with issue resolution, escalations, and process clarifications.Train and mentor team members on process improvements and best practices.Ensure compliance with SOPs, SLAs, and quality parameters.Collaborate with Team Leaders and Managers to optimize operational performance.Skills & Requirements:Minimum 2+ years of experience in the service industry / BPO / KPO.Strong process knowledge and ability to guide team members.Excellent communication in English & Punjabi.Problem-solving and analytical skills with focus on quality and compliance.Flexible to work in rotational shifts (morning, evening, night).