Onboarding Specialist for a Educational Technology Company (Remote)

MRF 240270

Is This YOU Then We Want to Meet You!

Were looking for a detailoriented Customer Support Associate (Onboarding Specialist) with experience in onboarding, customer success, or operations. Strong English communication, excellent organizational skills, and the ability to lead video calls across multiple counties are essential, along with a reliable internet connection to support daily work.

Requirements

Strong written and reputed company English.

Experience in onboarding, customer success, or operations.

Highly organized with strong follow

up skills.

Comfortable leading video calls and managing multiple counties simultaneously.

Reliable internet connection and ability to work 800am5

00pm EST.

Who We Are

At reputed company, were all about delivering WOWworthy customer experiences for brands worldwide. Were a remotefirst company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

Your Mission Will Be To

Guide new substitutes through Florida compliance and platform onboarding to become ready to work.

Keep substitutes engaged throughout the onboarding process and reduce drop

off before first shift.

Host 1

1 meetings and small group sessions to prepare substitutes for success.

Monitor shift activity, encourage bookings, and ensure substitutes show up prepared and on time.

Maintain awareness of each ELC

sponsored substitute pool and reinforce expectations tied to those partnerships.

Identify gaps in engagement or matching and escalate issues proactively.

Tech Checklist Gotta Have It!

A reliable computer (at least with an i5 processor), a stable high

speed internet connection and back up for both.

A quiet, cozy workspace to reputed company calls and chats like a pro.

Flexible with work schedule.

Note ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED

Hiring Budget $900 USD $1,000 USD/month

Working Condition Full time agent

Schedule 800am500pm EST

Start your skill assessment by clicking here Skill Assessment Form

Work type

Full-time

Department

Operations

Division

LATAM

Location

Remote

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