Customer Support - Internship

About the internship:Key Responsibilities:

1.Respond to customer queries through calls, chats, and emails in a professional and courteous manner.

2.Identify customer concerns and provide appropriate solutions or assistance.

3.Escalate complex or unresolved issues to the relevant team whenever required.

4.Ensure prompt responses and consistent follow-ups until queries are resolved.

5.Maintain accurate records of customer interactions and updates for future reference and tracking.Who can apply:Only those candidates can apply who:are available for full time (in-office) internshipcan start the internship between 19th Oct'26 and 23rd Nov'26are available for duration of 3 monthshave relevant skills and interests* Freshers looking for jobs may also applyStipend:INR₹ 15,000 - 18,000 /monthDeadline:[hidden]:59:59Other perks:Job offerSkills required:English Proficiency (Spoken), English Proficiency (Written) and Effective CommunicationAbout Company:Astrotalk is an online platform for astrology consultation. Users who want to talk to an astrologer may connect over a call or chat with them live and speak with them about anything. The subject could be anything from marriage or love life to career or health.Additional information:Job offer: On successful conversion to a permanent employee, the candidate can expect a salary of ₹ 300000 to 350000/year

Responsibilities

Key Responsibilities:

1.Respond to customer queries through calls, chats, and emails in a professional and courteous manner.

2.Identify customer concerns and provide appropriate solutions or assistance.

3.Escalate complex or unresolved issues to the relevant team whenever required.

4.Ensure prompt responses and consistent follow-ups until queries are resolved.

5.Maintain accurate records of customer interactions and updates for future reference and tracking.