Customer Support Executive

Job highlights

• Mobile Allowance, Internet Allowance, Laptop, Health InsuranceJob Description🏤 Company Name : Creditsearch Pvt. Ltd.💼 Job Title : Customer support Executive (Inbound & Outbound)📌 Location : Hadapsar, Pune💼 Experience - 2+ YearsWe are looking for a Customer Support Executive to manage inbound and outbound calls, handle customer queries, and provide excellent customer service. The candidate should be able to communicate effectively, resolve issues efficiently, and ensure a positive customer experience.Key ResponsibilitiesHandle inbound calls from customers and address their queries or concernsMake outbound calls for follow-ups, feedback, or service-related communicationProvide accurate information about products, services, or processesResolve customer complaints in a professional and timely mannerMaintain proper records of customer interactions and transactionsEscalate complex issues to the relevant department when requiredEnsure customer satisfaction and build strong relationshipsMeet d

🏤 Company Name : Creditsearch Pvt. Ltd. 💼 Job Title : Customer support Executive (Inbound & Outbound) 📌 Location : Hadapsar, Pune 💼 Experience - 2+ Years We are looking for a Customer Support Executive to manage inbound and outbound calls, handle customer queries, and provide excellent customer service. The candidate should be able to communicate effectively, resolve issues efficiently, and ensure a positive customer experience. Key Responsibilities Handle inbound calls from customers and address their queries or concerns Make outbound calls for follow-ups, feedback, or service-related communication Provide accurate information about products, services, or processes Resolve customer complaints in a professional and timely manner Maintain proper records of customer interactions and transactions Escalate complex issues to the relevant department when required Ensure customer satisfaction and build strong relationships Meet daily/weekly call and performance targets Required Skills Good verbal and written communication skills Strong problem-solving ability Active listening and customer handling skills Basic computer knowledge (MS Office, CRM tools) Ability to work in a fast-paced environment Patience and a positive attitude Qualifications Minimum: 12th pass / Graduate in any discipline Prior experience in customer service or call center is preferred Note :- Priority for Candidates Fluent in English :-  Preference will be given to candidates who knows either one of the languages Kannada /Tamil/ Telugu/Gujarat/ Malayalam