Customer Success Manager

Desired Candidate Profile:

The ideal candidate will have a strong mix of relationship management, strong analytical, business and technical skills.

6-10 years of overall delivery related (pre-sales, solutioning, delivery management or customer account management) experience preferably in the Cybersecurity/SaaS/hi-tech products.

2+ years experience in customer facing roles with customers in US/Europe/ME geographies.

Ability to internalize the product offerings and can discuss solutions, benefits and trade-offs with the customers.

Ability to build, maintain and leverage strong relationships with Business and Technology Decision Makers within each customer to influence solution adoption, create strong support for new opportunities and to secure their willingness to advocate on our products.

Ability to multitask in a dynamic, fast paced environment

Experienced at account management & growth through farming.

Experienced at leading presentations and discussions with customer’s senior management teams

Highly energetic, with a passion for helping customers achieve expected business outcomes

Qualifications:

Bachelors degree from Top institutes. MBA preferred

Excellent organization and project management capability

Excellent communications skills, both in written and verbal communications, with the ability to deliver effective presentations, group facilitation and one-on-one consultation is a must

Self started, self motivated, flexible and results driven

Experience using CRM tools

Preferred knowledge/skills:

Experience in Cybersecurity and understanding of network fundamentals. Good understanding of IT and Network Security fundamentals such as Firewalls, Proxies, and Web Security Gateways.

Experience working/leading teams in customer success functions for SaaS products.

Experience with Product Delivery Lifecycle