Field Debt Manager Kochi (India)

About the Role

We are looking for a Field Debt Manager to manage a team of field collection executives responsible for recovering overdue payments from personal-loan customers.

Responsibilities

Manage and guide the field collection team.

Plan customer visits for overdue accounts.

Ensure monthly collection/recovery targets are achieved.

Monitor daily team performance and field activities.

Handle high-value/difficult customer cases when required.

Guide the team on customer follow-ups and skip tracing.

Ensure collection activities follow company policies and legal guidelines.

Conduct daily team meetings and performance reviews.

Maintain collection reports and update account feedback.

Requirements

3+ years of relevant experience.

Experience in collections / debt recovery / loan recovery preferred.

Experience managing a field collection team.

Positive communication and influencing skills.

Valuable knowledge of the local geography.

Working knowledge of MS Excel / Google Sheets.

Graduate preferred. .