Export Assistant - Fresher

About the job:India Pack (indiapack.co.in)

Location Chinchwad, Pune - on-site

Type Full-time, permanent

Experience: 0-2 years (freshers with strong written English are welcome)

Reports to : Co-founder

Working days : Mon-Sat

Key Responsibilities:

1. Be the day-to-day contact for international customers once an order is confirmed: order status, dispatch dates, shipping documents.

2. Send shipment updates before the customer has to ask, and confirm delivery at their end.

3. Share and file order documents: invoice, packing list, bill of lading, test reports and certificates.

4. Register every complaint or quality claim the day it arrives. Collect photos, quantities, batch details and usage conditions from the customer.

5. Work with the supplier and our technical team to find the cause, agree the corrective action, and keep the customer updated until the claim is closed.

6. Follow up after delivery for feedback and pass repeat-order signals to the sales team.

7. Follow up with our manufacturing partners by phone and email on production schedules, samples, print proofs and dispatch readiness.

8. Track each order from purchase order to shipment and keep the order tracker and ERP/CRM up to date.

9. Flag delays or spec deviations early, with a revised date and a proposed fix, not just the problem.

10. Coordinate pre-shipment inspections and check test reports against the customer's specification.

11. Collect supplier documents on time so that shipping paperwork is never the reason for a delay.

12. Maintain the open-orders and open-claims lists and present a short status every week.Who can apply:Only those candidates can apply who:are from Pune onlySalary:₹ 2,00,000 - 3,10,000 /yearExperience:No experience requiredDeadline:[hidden]:59:59Skills required:Problem Solving, English Proficiency (Written), Hindi Proficiency (Spoken), Effective Communication and Email ManagementOther Requirements:A graduate in any stream (B.Com, BBA, B.Sc, BE or a diploma are all fine).Clear, polite written English. Most of your day is email with overseas customers.Comfortable speaking Hindi on the phone with factory teams.Working knowledge of Excel or Google Sheets: filters, sorting, simple formulas.A habit of following up without being reminded, and of writing things down.Calm with an unhappy customer: you listen, collect the facts, and respond the same day.Exposure to export documentation, Incoterms or freight forwarding.A background in packaging, plastics, textiles or any manufacturing environment.Experience with an ERP or CRM or a shared helpdesk inbox.About Company:India Pack is a Pune-based B2B packaging sourcing company, now about 10 years old. We supply FIBCs (jumbo bags), PP woven bags, BOPP bags, flexible pouches and container liners from 10+ audited Indian manufacturers to buyers in the UK, Germany, Scandinavia, the USA and the Middle East.

Responsibilities

India Pack (indiapack.co.in)

Location Chinchwad, Pune - on-site

Type Full-time, permanent

Experience: 0-2 years (freshers with strong written English are welcome)

Reports to : Co-founder

Working days : Mon-Sat

Key Responsibilities:

1. Be the day-to-day contact for international customers once an order is confirmed: order status, dispatch dates, shipping documents.

2. Send shipment updates before the customer has to ask, and confirm delivery at their end.

3. Share and file order documents: invoice, packing list, bill of lading, test reports and certificates.

4. Register every complaint or quality claim the day it arrives. Collect photos, quantities, batch details and usage conditions from the customer.

5. Work with the supplier and our technical team to find the cause, agree the corrective action, and keep the customer updated until the claim is closed.

6. Follow up after delivery for feedback and pass repeat-order signals to the sales team.

7. Follow up with our manufacturing partners by phone and email on production schedules, samples, print proofs and dispatch readiness.

8. Track each order from purchase order to shipment and keep the order tracker and ERP/CRM up to date.

9. Flag delays or spec deviations early, with a revised date and a proposed fix, not just the problem.

10. Coordinate pre-shipment inspections and check test reports against the customer's specification.

11. Collect supplier documents on time so that shipping paperwork is never the reason for a delay.

12. Maintain the open-orders and open-claims lists and present a short status every week.