Customer Care Executive (Remote)

Job Description for Customer Support (Voice Process)Job Profile: Voice Process – Customer Support Location: Work from Home (WFH) Job Mode: Contract (3 Months)Salary: CTC ₹23,000 per month; In-hand ₹18,000 per month.Notice Period: Immediate Joiners PreferredJob Responsibilities:Handle inbound and outbound customer queries.Communicate effectively in both English and Hindi.Provide high-quality customer service, ensuring timely resolution of customer issues.Maintain a professional demeanour and document all customer interactions as required.Strive to ensure customer satisfaction and efficient complaint management.Adhere to company policies, 24/7 shift schedules, and quality standards.Eligibility Criteria:Graduation is mandatory for freshers. However, experienced candidates may apply even if they have not completed their graduation.Minimum 1 year of experience in customer support (voice process).Submission of experience letter, relieving letter, and last payslips is mandatory for verificationOnly candidates with relevant customer support experience will be considered.Comfortable working 24/7 rotational shifts (6 days working, 1-day rotational week off).Proficiency in English and Hindi is mandatory.Technical Arrangements Needed:Must have a laptop or desktop with Windows 10, minimum 8GB RAM, and i5 processor.Stable WiFi connection and USB headset required.