Call Centre Manager

Plan and execute strategies to increase lead generation, sales through the use of innovative means, database analytics and team management and monitoring.

Plan and test databases to ensure Tele Sales team has good database at all the times.

Setting and Meeting sales performance targets.

Ensure tele sales team is adequately trained on software & processes and the same are followed diligently, including DNC rules without fail.

Monitor and train the team.

Supervising Tele calling to persuading customers to become Members as per approved scripts and objections. Monitoring random calls to improve quality minimize errors and track operative performance. At 25% of all Sales must be closed by this Position.