Billing Collections Manager

(A) JOB SUMMARY

The Billing & Collection Executive is responsible for ensuring timely and accurate customer invoicing, monitoring outstanding receivables, following up on pending payments, maintaining customer account reconciliations, and supporting healthy cash flow.

The role requires close coordination with the Sales, Project Delivery, Finance, and Customer teams to ensure billing accuracy and timely collections while maintaining strong customer relationships.

(B) KEY RESPONSIBILITIES

Billing Management

Generate customer invoices as per approved Purchase Orders (POs), contracts, Statements of Work (SOWs), and milestones.

Ensure invoices comply with contractual terms and GST requirements.

Verify billing data before invoice generation.

Process recurring, milestone-based, and ad-hoc invoices.

Coordinate with internal stakeholders for billing approvals.

Maintain accurate billing records in ERP/Accounting systems.

Accounts Receivable (Collections)

Monitor customer outstanding balances and ageing reports.

Follow up with customers through emails, phone calls, and meetings for timely payment collection.

Resolve billing disputes by coordinating with Sales, Projects, and Finance teams.

Ensure collection targets are achieved within agreed timelines.

Escalate long-pending cases to management.

Reconciliation

Reconcile customer accounts and payment receipts.

Identify short payments, deductions, credit notes, and adjustments.

Maintain accurate customer ledger balances.

Coordinate with Accounts for receipt allocation.

Customer Coordination

Build professional relationships with customers.

Respond to billing-related queries promptly.

Ensure timely submission of invoices and supporting documents.

Coordinate with customers for payment schedules and confirmations.

(C) QUALIFICATION & SKILLSET

Required Qualifications

Bachelors Degree in Commerce (B.Com), Finance, Accounting, Business Administration, or equivalent.

MBA (Finance) will be an added advantage.

Experience

25 years of experience in Billing, Accounts Receivable, or Collection.

Experience in IT Services, SaaS, Telecom, or Technology industry preferred.

Technical Skills

Billing & Invoicing

Accounts Receivable Management

Collection Management

Customer Account Reconciliation

GST Invoice Knowledge

MS Excel (Advanced)

MIS Reporting

Knowledge of Tally or similar accounting software .