Customer Acquisition Manager

About the job:Key responsibilities:

1. Manage relationships with existing and potential clients.

2. Handle client onboarding, coordination and regular follow-ups.

3. Ensure timely collection of payments and achieve assigned monthly collection targets.

4. Coordinate with CRE, Backend, Production and Management teams for smooth client servicing.

5. Maintain accurate client records, follow-ups, payments and service status in CRM.

6. Handle client queries, concerns and complaints professionally.

7. Ensure clients receive timely updates regarding shoots, auditions, services and deliverables.

8. Generate repeat business, referrals and additional sales from existing clients.

9. Monitor pending payments and follow up until closure.

10. Maintain daily/weekly collection and client-status reports.

11. Ensure company policies, SOPs and service commitments are properly communicated and followed.

12. Support the Branch Manager in achieving branch revenue and collection targets.Who can apply:Only those candidates can apply who:have minimum 1 years of experienceSalary:₹ 2,00,000 - 4,00,000 /yearExperience:1 year(s)Deadline:[hidden]:59:59Skills required:MS-Office and English Proficiency (Spoken)Other Requirements:1. Excellent communication and client-handling skills.2. Strong follow-up and negotiation abilities.3. Sales and collection-oriented approach.4. Good knowledge of CRM, Excel/Google Sheets and WhatsApp.5. Ability to handle difficult clients professionally.6. Strong coordination, accountability and problem-solving skills.7. Presentable, confident and target-oriented personality.8. Performance ExpectationsAchieve assigned monthly collection and revenue targets.9. Maintain strong client relationships and minimise complaints.10. Ensure timely follow-up on all active and pending clients.11. Maintain accurate CRM records and daily reporting.12. Performance will be reviewed regularly based on collections, client retention, productivity, follow-ups and overall branch contribution.About Company:STAR Media Network Private Limited is a renowned media and production house that operates in the entertainment industry with headquarters in Mumbai. It's one of India's fastest-growing entertainment networks and a house of iconic brands that offers multi-platform, multi-generational, and multi-cultural brand experiences. Established with the vision of delivering high-quality content across various mediums, Star Media Network has gained a solid reputation for its exceptional work in television, film, and digital platforms.

The company boasts a diverse portfolio of successful ventures, encompassing television production, film production, distribution, and digital content creation. They have produced a wide range of engaging and popular content, including television dramas, reality shows, documentaries, feature films, and web series. Their commitment to innovation and creativity has allowed them to captivate audiences and gain a loyal following.

Responsibilities

Key responsibilities:

1. Manage relationships with existing and potential clients.

2. Handle client onboarding, coordination and regular follow-ups.

3. Ensure timely collection of payments and achieve assigned monthly collection targets.

4. Coordinate with CRE, Backend, Production and Management teams for smooth client servicing.

5. Maintain accurate client records, follow-ups, payments and service status in CRM.

6. Handle client queries, concerns and complaints professionally.

7. Ensure clients receive timely updates regarding shoots, auditions, services and deliverables.

8. Generate repeat business, referrals and additional sales from existing clients.

9. Monitor pending payments and follow up until closure.

10. Maintain daily/weekly collection and client-status reports.

11. Ensure company policies, SOPs and service commitments are properly communicated and followed.

12. Support the Branch Manager in achieving branch revenue and collection targets.