Inside Sales Executive/ Sr. Executive/ Assistant Manager

Job Title: Client Servicing & Business Development Executive (Hospitality Tech)

Department: Sales & Business Development / Client Servicing

Role Category: BD / Pre-Sales / Client Relationship Management

Industry Type: Internet / Hospitality Tech / B2B SaaS

Employment Type: Full Time, Permanent

Location: Remote / Hybrid

Job Overview

As part of our Client Servicing & Business Development team, you will be the champion helping independent boutique hotels, luxury resorts, and premium homestays across India maximize their direct revenue and break free from high OTA commissions.

In this dual-impact individual contributor role, you will develop and nurture strong relationships with hotel owners, managing directors, and general managers. You will consult with hoteliers to understand their property dynamics (room inventory, ADR, seasonal occupancy), demonstrate tailored direct-booking and WhatsApp booking solutions, manage smooth onboarding, and ensure ongoing client retention and revenue growth.

Key Responsibilities

Individual Contributor (IC): Take full end-to-end ownership of your assigned territory, pipeline, and monthly performance targets.

CRM Platform & Lead Maintenance: Actively work on our central CRM platform on a daily basis. You will be responsible for diligently entering and updating lead details, logging all call/meeting interactions, recording owner notes, and scheduling systematic follow-ups to maintain 100% pipeline hygiene and zero lead leakage.

Client Relationship Management: Build and manage productive, professional relationships with hotel decision-makers using telephonic and/or video conversations.

High-Quality Daily Outreach: Conduct 20 to 50 meaningful telephone and video calls daily with pre-qualified property owners and clients.

Platform Adoption & Benefit Realization: Ensure onboarded hotel clients are actively using our direct-booking infrastructure and deriving maximum direct booking revenue.

E-Catalog & Inventory Accuracy: Work with clients to ensure their room categories, tariffs, seasonal packages, and amenities are accurately defined and optimized on their direct booking portals.

Revenue Maximization & Upselling: Upsell value-added modules (e.g., automated SEO, custom marketing add-ons, multi-property management) to achieve monthly retention and revenue targets.

Systematic Follow-Ups & Time-Bound Closures: Drive disciplined follow-ups with interested prospects to achieve predictable, time-bound deal closures.

Prompt Resolution: Address and resolve client queries, onboarding bottlenecks, or operational complaints with speed and empathy.

Critical Skills of a Suitable Candidate

Flawless Verbal & Written Communication: Excellent English communication with a polished, professional phone presence capable of conversing peer-to-peer with business owners and resort MDs.

CRM & Data Discipline: High rigor in working with CRM dashboards, maintaining clean lead logs, and managing tasks systematically.

Tele-Sales & Client Handling: Strong command of consultative tele-sales techniques, objection handling, and relationship nurturing.

Active Listening & Business Acumen: Ability to understand commercial business contexts (Average Daily Rates, seasonal occupancy cycles, OTA commission economics).

Self-Motivated & Independent: Ability to work autonomously, stay organized, and consistently meet fortnightly and monthly milestones.

Eligibility Criteria

Experienced Candidates: Graduate / B.Tech / Post Graduate with a minimum of 6 to 12 months experience in B2B Inside Sales, Client Servicing, Tele-sales, or Account Management (60%+ in 10th and 12th).

Freshers / MBA Batch: MBA / Post-Graduates with exceptional verbal English communication skills, natural persuasion ability, and a strong drive for sales and client success.

Tech-Savvy: Comfortable operating CRM systems, WhatsApp Business interfaces, and Google Meet/Zoom video walkthroughs.

Why Join Us?

Attractive Incentives & Performance Rewards: Competitive base salary coupled with a transparent, highly rewarding incentive structure designed to recognize and reward deal closures and client retention.

Timely & Transparent Payouts: Structured, timely salary and incentive disbursements to ensure complete financial stability and peace of mind.

Warm, Verified Leads Provided: You won’t waste hours cold-dialing random directories. We provide pre-verified, qualified property leads with direct owner contacts, verified room counts, and custom pitch hooks right inside your CRM.

Accelerated Career Growth: A high-velocity, merit-based environment where top performers quickly advance to Team Lead and Regional Management roles.

Direct Real-World Impact: You are helping independent hoteliers save lakhs of rupees in commission bleed and take full control of their business.

Continuous Learning Culture: Hands-on training on modern B2B SaaS tools, consultative sales frameworks, and high-altitude hospitality economics.

⚠️ Mandatory Screening Step (How to Apply)

To demonstrate your communication skills:

> Along with your resume, please share a 60-second video note (recorded free on and unlisted on Loom video link) answering:

> "Why are you the right candidate to manage client relationships, handle CRM discipline, and close deals with premium business owners?"

>

> (Applications without an audio link will not be prioritized).

Job Portal Categorization & Tags (For Naukri / LinkedIn / Internshala / Cutshort)

Role: BD / Pre Sales / Client Servicing Executive

Industry Type: Internet / Hospitality Tech / E-Commerce

Department: Sales & Business Development

Employment Type: Full Time, Permanent

Role Category: BD / Pre Sales / Account Servicing

Education: UG: Any Graduate | PG: MBA / PGDM (Preferred)

Key Skills: CRM Platform Management, Inside Sales, Client Servicing, B2B Sales, Lead Tracking & Hygiene, Tele-sales, Fluent English Communication, Account Retention, Upselling, E-Catalog Management, Objection Handling