Senior Manager - Business Solutions - Middle Office Onboarding

About M&G India

We are M&G India, the strategic innovation and digital hub for M&G. Established in 2003, we have offices in Mumbai and Pune.

Our teams work closely with colleagues across the Group worldwide to drive transformation, build digital capability, and support sustainable growth. By leveraging technology, AI, automation, and process excellence, we bring new ways of thinking to improve outcomes for both customers and colleagues.

Grounded in a vibrant culture with strong foundations, we are central to how M&G is transforming as a business.

About M&G

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

Job title: Senior Manager - Business Solutions - Middle Office Onboarding

Function: Asset Management

Team: Client Operations - Onboarding

Job Location: Mumbai

Shift Hours: UK

Overall Job Purpose

At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns.

Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.

Senior Manager Business Solutions Middle office OB The Senior Manager is an experienced individual contributor within M&Gs wider Business Solutions team, responsible for delivering end-to-end execution of market facing onboarding activities and operational setup activities. Working as part of the wider Business Solutions team, the Senior Manager ensures timely, controlled and accurate operational setups and onboarding tasks for assigned events. The role emphasises hands-on operational configuration (fund, custody, market, instrument and derivatives setups), coordination of third-party operational set-ups, quality control of peer work and support for Business Analysts, Project Managers or Onboarding Managers on wider onboarding events.

Accountabilities/Responsibilities:

Primary Responsibilities (including but not limited to):

Execute end-to-end delivery of market facing onboarding activities, including operational set-up tasks across all asset classes and markets. (listed assets, cash, currency and OTC & ETD derivatives.

Perform hands-on operational set-ups for assigned events including :, custody, derivative clearing and collateral management set up, , cash, currency & OTC counterparty onboarding/ set-ups across applicable asset classes.

Act as the operational lead for assigned events, coordinating with Business Analysts, or Onboarding Managers to ensure operational readiness and timely cutover.

Coordinate directly with external custodians, administrators and third-party providers to secure operational set-ups in downstream systems; manage queries and follow-up to completion.

Provide QC of operational set-ups completed by peers (Other senior Manager, Managers, Senior Analysts or equivalent), performing validation checks on account structure, custody instructions, mandate details, market/instrument configurations, settlement instructions and IBOR/fund accounting configuration where applicable.

Support supplier oversight activities for assigned items: participate in supplier meetings, contribute to reconciliations and assist remediation tracking for operational defects.

Conduct pre-go-live operational readiness checkpoints for assigned events; record outcomes, raise pre-go-live issues and confirm remediation before cutover.

Support early post-implementation validation and reconciliations for own events to confirm operationalisation and identify residual defects for remediation.

Contribute to risk and compliance by following onboarding procedures, implementing assigned audit actions and escalating control issues promptly.

Identify and propose process improvements and small-scale automation/RPA opportunities related to operational set-ups; support UAT and implementation testing for changes.

Provide guidance and ad-hoc coaching to more junior colleagues on operational set-up .