Customer Support Executive

Job highlights

• Overtime PayJob DescriptionAbout Mirraw.comWith over 5 lac listed products, 5 million and counting customers worldwide, ourmission is to bring the world's best ethnic designs to your doorstep. Based out of LowerParel- Mumbai, Mirraw brings handpicked designs in ethnic jewelry, apparel, accessories& more. Founded by Shailesh Jain in 2011, our products make our customers look incredible.With a great fan following in India, US & Europe, Mirraw is focused on ethnic wear andhas plans to dominate this space in the coming years.Role - Customer Support ExecutiveWebsite: www.mirraw.comBlended Process (80% Chats & emails , 20% Voice )Location – Lower ParelRotational Shifts , Including Night Shifts , 6 Week offs a monthImmediate joinees preferredResponsibilities:· Interacting with customers on a daily basis.· Helping customers with their product queries.· Misc day to day activities.· Excellent customer service skills, including maintaining focus on the customer issue in afast-paced environment· A

About Mirraw.com With over 5 lac listed products, 5 million and counting customers worldwide, our mission is to bring the world's best ethnic designs to your doorstep. Based out of Lower Parel- Mumbai, Mirraw brings handpicked designs in ethnic jewelry, apparel, accessories & more. Founded by Shailesh Jain in 2011, our products make our customers look incredible. With a great fan following in India, US & Europe, Mirraw is focused on ethnic wear and has plans to dominate this space in the coming years. Role - Customer Support Executive Website: [hidden] Blended Process (80% Chats & emails , 20% Voice ) Location – Lower Parel Rotational Shifts , Including Night Shifts , 6 Week offs a month Immediate joinees preferred Responsibilities: · Interacting with customers on a daily basis. · Helping customers with their product queries. · Misc day to day activities. · Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment · Ability to empathize with and prioritize customer needs · Demonstrates interpersonal skills with a diverse customer base · Demonstrates conflict resolution, negotiation, and de-escalation skills · Demonstrates ownership to resolve challenging customer issues, escalating when necessary · Ability to determine customer needs and provide appropriate solutions · Maintain regular and reliable attendance, including the daily schedule as assigned · Flexible with the working schedule; may be expected to work night shifts (For male employees only). · Ability to work overtime as required by business -most often occurring in the weeks surrounding the festive season (EID and Diwali)