Desktop Engineer

Provide L1 support including desktops, laptops and printers and other IT related accessories

Carry out initial troubleshooting and resolve the issue; if not escalate to L2 support or corresponding OEM

Raise ticket within supplied ticketing system and update and close with end user confirmation

Install and configure Windows Operating Systems and application software Like MS-Office, Outlook, Antivirus etc

Install, configure and upgrade security software (e.g. Antivirus programs) like McAfee or Kaspersky software

Install, configure and troubleshoot various PC Hardware Components

Configure and troubleshoot of LAN and Wi-Fi setup

Install and troubleshoot Printer, Scanner and Projector

About you:

• 1-2 years of experience as a Desktop Engineer from any industry
• Hands on experience in troubleshooting in Desktop, Laptop and PC Hardware
• Strong experience in Anti-Virus software installation and Management
• Good experience in configuration and troubleshooting of Network Devices
• Basic knowledge of Server administration and Server hardware
• Good working knowledge on MS-Office
• Good communication and problem-solving skill
• Any bachelor’s degree with IT background would be a plus